Associate AI Financial Planning Analyst
Job Location:
New York City, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members were changing the way people think about and interact with personal finance.
Were a next-generation financial services company and national bank using innovative mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation and were at the forefront. Were proud to come to work every day knowing that what we do has a direct impact on peoples lives with our core values guiding us every step of the way. Join us to invest in yourself your career and the financial world.
The role:
The Associate AI Financial Planning Analyst position is a unique opportunity to assist thousands of members that interact with SoFi each day. We are looking for an individual with a strong blend of financial services and technology experience. Well developed communication and collaboration skills will be critical to the success of this role as well as an aptitude for data language and technology.
The Associate AI Financial Planning Analyst plays a critical role in the continuous improvement of our AI Coach product and shares a commitment to delivering positive member experiences. The Associate AI Financial Planning Analyst reviews member interactions with Coach chat daily to evaluate quality and report overall performance. The candidate must consistently drive actionable solutions for customer care compliance quality engineering and operations efficiency groups. This role requires a demonstrated passion for helping our members thrive in their financial journey. To be successful in this role youll need a proactive problem solving mentality superior analytical skills and a proven ability to deliver consistent results in a fast paced environment as a member of our team!
What youll do:
- Review calibrate and validate the quality of financial planning guidance generated by SoFis AI Coach chat tool.
- Identify opportunities for and implement chatbot intelligence enhancements
- Recognize potential risks or inaccuracies in chat outputs and escalate to appropriate internal partners (Ops Product Compliance)
- Contribute to solutions libraries that can be used across multiple lines of business
- Determine keywords and phrases to enable our software to recognize member intents to create successful interactions
- Brainstorm value-added features and applications to further use our available technology
What you need:
- Necessary: 3 years of client-facing experience within financial services ideally in an advisory capacity
- Necessary: familiarity with financial federal regulatory guidelines and comfort identifying potential risks in written communications
- Necessary: FINRA Series 65 or equivalent or ability to obtain within 90 days
- Nice to have: CFP or other financial designation
- Nice to have: Comfort or familiarity with LLMs chatbots JIRA
- Nice to have: Bachelors Degree in Business Marketing Communications Statistics or other quantitative oriented fields or equivalent experience
- Demonstrated strong analytical skills adept at identifying patterns and hypothesis-driven problem-solving
- Exceptional written and oral communication skills related to communicating to cross-functional groups across key business areas
- Positive attitude empathy and customer-focused communication skills are required for impact on interaction with customers
- Innovative mindset aptitude for learning new technologies/software and dexterity to adjust to changing priorities within a dynamic business
- Ability to act independently and proactively address problems as a self-starter
- Proven collaborative achievements in past roles
- Ability to work effectively with product development engineers and business team
Required Experience:
IC
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
