Associate Account Manager
Job Location:
Oklahoma City, OK - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who Are We
FDH Aerois a trusted global supply chain partner for aerospace and defense companies providing end-to-end supply chain solutions for OEM and aftermarket customers.
With more than 55 years of experience and operations in 14 countries we bring expertise across Commercial Defense Space Business Aviation and Cargo through our specialized business divisions Electronics Hardware Commercial Aftermarket and Defense Aftermarket.
For more information please visit theFDH Aero website.
Why Work Here
Fast-paced & Impactful Work Every decision helps keep aircraft flying and missions moving
Driven Team & Culture Supportive driven colleagues who support you every step of the way
High-Growth Opportunities We invest in your success with training and development
Competitive Benefits Package Includes medical dental vision insurance Flexible Spending Accounts (FSA) 401k matching wellness activities and more
At FDH Aero we understand that the strength of our brand comes from our people and our culture empowers every team member to contribute and grow.As a global team our culture is rooted in five (5) core values that begin with the words We are and include: service-first respectful amplifiers open-minded and accountable.
We Are Looking For
The Associate Account Manager (Regional) supports the regional sales team by managing day-to-day account activities for assigned accounts within the designated geography or territory. This role focuses on administrative facilitation internal coordination and execution of sales processes under the guidance of senior team members. This position contributes to revenue growth by maintaining strong customer relationships handling routine sales support tasks and assisting in achieving account quotas.
What Youll Do
As an Associate Account Manager youll be responsible for:
- Own day-to-day sales process execution and operational support for assigned accounts within the geography/territory including relationship management needs identification quoting assistance order fulfillment and issue resolution
- Manage a portfolio of tail accounts to maintain service levels and drive incremental revenue
- Perform comprehensive order management including order entry acknowledgments verification tracking/status requests change orders expedites push-outs re-buys cancellations shipping method changes and drop shipment coordination with Supply Chain
- Address open order reports hold-for-release orders customer portals and incoming calls while managing general customer inquiries
- Support quotation entry RMA entry and LTA processes for regional accounts through data gathering coordination review and follow-up
- Execute sales activities and track progress to support achievement of annual quotas including receiving and qualifying SDR leads
- Collaborate with internal stakeholders to resolve account-specific issues and ensure timely delivery
- Maintain CRM accuracy monitor account health/metrics and contribute to basic profitability and forecast reporting to support regional P&L visibility
- Resolve customer inquiries complaints and service requests across assigned and tail accounts in a timely manner escalating complex or high-impact matters to senior team members
What You Bring
- High school diploma or equivalent
- Experience in sales support customer service account coordination or a related administrative/sales role preferred
- Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office Suite and familiarity with ERP systems
- Excellent written and verbal communication skills for internal coordination and customer interactions
- Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance
- Willingness to learn and adapt to sales strategies and account management best practices
- Flexibility to adapt to changing priorities in a fast-paced environment
Special Requirements:
- U.S. Citizen U.S. Permanent Resident (Green Card holder) orasylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
- ITAR Requirement
- 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with the requirements of the ITAR and/or the EAR applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A U.S. person according to their definition is a U.S. citizen U.S. lawful permanent resident (green card holder) or protected individual such as a refugee or asylee. See 22 CFR
Job Type: Full Time
FDH Aerois an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Manager
About Company
Explore FDH Aero: The leading supply chain solutions partner for quality aerospace and defense parts. Local Teams, Local Inventory, Local Decision Making.
