Associate Account Executive

We are seeking an Associate Account Executive to join our growing team.

Here is a summary of the role:

The Associate Account Executive is an important position that supports the day-to-day efforts of client and agency deliverables. Under the direction of a Client Service lead the Associate Account Executive/Account Executive works on various assigned projects and activities. This position provides valuable client management support both internally (intra-agency coordination) and externally (client communications project scheduling relationship support etc.). This position helps Tandem Theory to operate as efficiently and effectively as possible.

The Client Services AAE/AE possesses the key attributes of a positive attitude a proactive disposition and an eagerness to support and provide value. These characteristics and competencies are critical to ensure that our client interface is professional timely accurate and in keeping with the elevated standards that Tandem Theory sets for all we do.

What you will do:

• Serve as a client support advocate for the Client Service team
• Project Manage campaigns from client intake through in-market
• Coordinate and schedule efforts among agency SMEs and client team members in support of agency deliverables and strategic solutions (e.g. calls meetings etc.)
• Assist with the delivery of holistic solutions across contracted service areas
• Support the teams workload and deliverables to help ensure timelines are met and deliverables meet/exceed client expectations
• Maintain a clear understanding of clients business and marketing goals
• Support multiple people/resources and independent projects for one or more clients
• Coordinate internal resources to ensure projects meet deadlines
• Build strong effective working relationships with internal teams clients partners and vendors
• Maintain up-to-date documentation within account and project management tools
• Proactively communicate with the agency management on all project efforts
• Anticipate needs and contribute solutions to keep efforts moving forward
• Schedule recurring and ad hoc meetings with client and internal agency departments and develops and distributes meeting agendas recaps and next steps documentation
• Identify and escalate team resource issues to management

What you should have:

• 1 year experience in agency marketing or client-facing roles or equivalent intern/project experience
• 4-year degree in Marketing Advertising Business Communications or other relevant discipline
• Excellent written and spoken English
• Familiarity with the elements of digital marketing: analytics technology U/X creative media search etc.
• Relationship-oriented authentic positive diplomatic
• Has a sense of curiosity with demonstrated eagerness to learn new things and inquire as to why things are done a certain way
• Approaches change pragmatically positively and gracefully
• Asks for help when needed and knows when to escalate issues
• Is both a detail-oriented AND a big picture thinker
• Prefers a fast-paced collaborative dynamic deadline-driven work environment
• Google Suite: Pages Slides Sheets

Tandem Theory is made up of people just like you smart curious and collaborative folks who believe building an agency should be both challenging and fun. We operate like a startup: things move quickly expectations are high and youll have the opportunity to wear multiple hats and make a real impact.

Youll work on meaningful high-level projects and engage directly with clients not sit on the sidelines. Were a flat team-first organization where ownership is expected and ideas are welcomed regardless of title.

As a remote-first company we value flexibility but also discipline in how we work. We believe in pairing human judgment with technology to work smarter find time for higher-impact thinking and continuously improve how we operate.

And yes while we work from home maybe save the pajamas for after hours.

We are seeking an Associate Account Executive to join our growing team.

Here is a little bit about us:

At Tandem Theory we believe in growing together. When our clients grow our agency grows and every Theorist grows too.

Our approach is simple: Humans Technology Growth.

We lead with human judgment strong relationships and accountability while using technology to create leverage consistency and smarter ways of working. This combination allows us to move faster reduce waste and focus on what truly drives impact.

Our culture is built on how we show up every day through Teamwork Transparency and Trust and how we operate:

• We find time by working efficiently and eliminating low-value work
• We communicate directly and dont operate in silos
• We run disciplined effective meetings
• We stay proactive curious and grounded in data

This is what enables us to go beyond table stakes and deliver real partnership to our clients bringing forward thoughtful business-building ideas that drive results.

Headquartered in Dallas Texas Tandem partners with leading brands who value simple impactful solutions transparent pricing and performance-driven outcomes.

Other than waking up and being excited to get to work each day here are some additional benefits:

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical eligibility to participate in vision and dental insurance as well company paid STD LTD coverage plus a flat amount company paid toward Basic Life and AD&D as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Working Conditions:

We operate as a work not live from anywhere model and utilize the office space as a co-working space as needed. That said whether in the office or at a remote location we try to operate in the traditional office norm model. You will be working with a computer telephone copier or other office equipment as necessary for long stretches of time. There may be some occasional long irregular hours. You are expected to communicate effectively (verbal and written) and maintain professionalism under stress. Occasionally you will need to bend pull push and/or reach to access job-related materials. You will also be expected to work with frequent interruptions such as Slack messages emails phone calls drive-by visits to your desk whether that is from a co-worker at the office or your dog barking while working remotely. All our calls are held on video as it is important to see facial expressions and reactions to work in a collaborative environment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a background screening process. No work Visa sponsorships available at this time. We are currently not accepting applicants that reside in the State of California.

Here is where we are located in case you are curious:

Tandem Theory LLC

15400 Knoll Trail #503

Dallas TX 75248

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