Assoc. Dir, Program Success Manager

Job Description

The Program Success Manager is responsible for enabling the successful measurement tracking reporting and communicating the value across DHH programs by ensuring strong alignment between ways of working value management frameworks and executive decision-making. This role operates externally to program teams and partners closely with senior leadership sponsors business leaders and key partners to drive transparency integration and impact.

Key Responsibilities

Enterprise Value Alignment & Governance

• Ensure strong connection between DHH Ways of Working (WoW) and BIT value management practices pulling through the enterprise and BIT value frameworks to top programs.

• Escalate issues to the S&VM lead and appropriate governance committees when there are cross-program impact or highimpact blockers requiring leadership attention.

• Monitor progress of key programs owned by multiple teams using governance forums and data to identify risks dependencies and bottlenecks early.

Program Integration & Insights

• Establish common standards for planning funding prioritization and performance management across.

• Define and track value cases and benefits realization; ensure that accountable owners in each function commit to and deliver against agreed targets.

• Ensure integrated reporting across all top programs synthesizing insights and framing them for discussion and decision-making with senior leadership teams and governance bodies.

• Identify trends risks and opportunities across programs and elevate insights that inform enterpriselevel prioritization and action.

Continuous Improvement & Operating Model Enablement

• Identify process improvements and operating model enhancements that further enable value delivery across priority programs.

• Act as a catalyst for improving how programs execute measure and communicate value at scale.

Executive Narrative & Communication

• Help craft compelling narratives for top programs that support and reinforce the broader DHH value story.

• Identify and execute socialization and marketing initiatives that recognize and highlight the collective value delivered by top programs.

Stakeholder & Partner Engagement

• Enable and support engagements with key IT operational and business partners to ensure the successful delivery of S&VM outcomes and deliverables.

• Serve as a trusted connector between program teams enterprise stakeholders and leadership forums.

People Leadership & Team Enablement

• Lead coach and develop Program Success Leads to ensure consistent execution of value management practices across programs.

• Set clear expectations performance objectives and development plans for direct reports aligned to enterprise priorities.

• Ensure consistency quality and integration of outputs produced by Program Success Leads across the program portfolio.

• Foster a culture of collaboration continuous improvement and enterprise thinking within the Program Success team.

Required Qualifications

• Bachelors degree (B.S.) required

• 5 years of relevant work experience including experience leading or overseeing complex enterpriselevel programs or portfolios

• Prior experience managing and developing direct reports preferably in a matrixed or enterprise environment

• Strong understanding of enterprise value management governance and operating models

• Demonstrated ability to synthesize complex information into concise executiveready insights and narratives

• Proven stakeholder management and crossfunctional collaboration skills

• Ability to operate effectively with senior leadership visibility and governance engagement

Preferred Qualifications

• Masters degree preferred

• Experience leading teams that support multiple programs or portfolios simultaneously

• Prior exposure to enterprise governance forums executive steering committees or value review boards

• Background in enterprise transformation portfolio management value realization or operating model change

• Familiarity with value management frameworks OKRs benefits realization or performance measurement methodologies

• Experience partnering closely with IT business and operational leaders in large complex organizations

• Demonstrated change leadership and ability to influence outcomes without direct authority

Core Competencies

• Enterprise thinking and systems perspective

• Executive communication and influence

• Analytical synthesis and insight generation

• Governance and escalation judgment

• Continuous improvement mindset

Success Measures

• Clear alignment of top programs to enterprise value frameworks

• Timely identification and escalation of crossprogram risks and blockers

• Highquality integrated reporting used in executive decisionmaking

• Strong leadership confidence in programlevel value narratives

Required Skills:

Preferred Skills:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

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