Assistant Vice Chancellor

Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. The Assistant Vice Chancellor for Educational Technologies and Customer Experience & Engagement ( AVC EdTech & CXE ) provides visionary data-informed leadership for the Universitys digital learning ecosystem technology-enabled teaching and learning and the end-to-end customer experience of students faculty staff and academic partners. The AVC leads two strategically integrated portfolios: 1. Educational Technologies learning management system ( LMS ) strategy and operations; classroom & learning space technology; digital learning tools; media services & lecture capture; assessment and academic integrity technologies; learning analytics; and instructional design partnerships. 2. Customer Experience & Engagement enterprise service desk and field services; service management knowledge management and self-service; user experience (UX) and accessibility; technology communications; training & digital adoption/change management; customer listening and CRM ; and service analytics. The AVC is a trusted strategic partner to the Provosts Office Vice Provosts Deans University Libraries Teaching & Learning Centers Student Affairs Enrollment Communications and central IT leaders translating academic priorities into scalable secure and accessible solutions that measurably improve teaching learning and campus experience.

Required Qualifications Competencies And Experience
Undergraduate degree in related field. Amount and type of experience may be a viable substitute for specific degree field listed. Minimum of 7 years progressively responsible leadership in higher education IT academic technology or enterprise service management; minimum 5 years managing managers and multi-disciplinary teams. Demonstrated success overseeing LMS ecosystems classroom technology operations and/or instructional technology portfolios at scale. Proven leadership of service management service desk operations customer experience programs and organizational change management. Strong track record collaborating with academic leadership (Provost Deans Faculty Governance) and cross-functional partners (Teaching & Learning Student Success Libraries). Experience with accessibility standards (e.g. WCAG /Section 508) privacy/security frameworks ( FERPA data classification) and vendor governance. Excellent communication negotiation and relationship-building skills across technical and non-technical communities.

Preferred Qualifications Competencies And Experience
Advanced degree in a related field preferred. Experience with AI-enhanced learning tools learning analytics ethics and responsible AI governance in academic contexts. Expertise with service analytics CRM for engagement and digital adoption strategies at enterprise scale. Experience in capital planning for learning spaces AV standards and lifecycle refresh programs.