Assistant Tasting Room Manager

Precept Wine is the largest privately owned wine company in the Northwest with our own vineyards wineries and tasting rooms. Battle Creek Cellars by Browne Family is our urban tasting room in Portland Oregon. The Assistant Tasting Room Manager reports directly to the General Manager and helps lead the daily operation of the tasting room. This is a hands-on role that combines floor leadership and shift coverage with active involvement in staff training the food program wine club events marketing support and general tasting room support.

RESPONSIBILITIES

Responsibilities include but are not limited to:

Hospitality and Floor Operations

• Provide a welcoming atmosphere and memorable tasting experience for all guests
• Serve as manager on duty and support the team during daily service opening and closing procedures and events
• Maintain regular floor presence and be available to cover opening closing floor and event shifts as needed including evenings and weekends
• Share wine and winery knowledge and effectively promote wine memberships food merchandise and events
• Support inventory ordering reservations schedules reporting calendars and other assigned tasting room projects

Training and Team Support

• Play an active role in onboarding training and coaching staff in wine hospitality sales food service systems and procedures
• Help maintain training materials checklists and standard operating procedures
• Communicate staff needs guest concerns and operational issues clearly with the General Manager

Wine Club

• Assist with wine club runs fulfillment and pickup and shipping preparation
• Help maintain member records and support club events
• Respond to general tasting room and wine club inquiries including account payment pickup shipping and benefit questions

Events

• Assist with planning and coordination for public private wine club and offsite events
• Support event setup service and breakdown

Food Program

• Support daily kitchen readiness including prep organization food quality and food safety
• Contribute to menu ideas and seasonal offerings

Marketing

• Assist the General Manager in capturing photos and videos of happenings in the tasting room to be shared on the tasting rooms social media accounts

DESIRED SKILLS AND REQUIREMENTS

• Two years of customer service or hospitality experience preferred
• One year of lead supervisory or training experience preferred
• Comfort capturing photos and short-form video for a business or organizations social media preferred
• Experience with employee training and food service or kitchen operations preferred
• Passion for wine food hospitality and creating memorable guest experiences
• Strong communication organization follow-through and problem-solving skills
• Comfort using Point of Sale reservation email spreadsheet and social media systems
• Must be 21 years of age or older and able to lift items up to 40 pounds and stand or walk for lengthy periods
• Availability to work evenings weekends special events and shift coverage as needed
• OLCC Service Permit and Food Handlers Permit required

BENEFITS

• Company-paid basic life and AD&D insurance long-term disability Employee Assistance Plan and vision insurance for eligible employees
• Medical dental voluntary short-term disability additional life and AD&D and commuter or parking benefits available to eligible employees
• Holiday-designated PTO sick and vacation accrual and 401(k) retirement services as eligible

POSITION DETAILS

Full-time averaging more than 32 hours per week

Precept Wine is an equal opportunity employer.