Assistant Store Director

The Assistant Store Director supports the Store Director in leading all aspects of store operations to ensure exceptional customer service operational excellence sales growth profitability and employee development. This position provides leadership across all store departments drives execution of company initiatives develops future leaders and helps create a safe efficient and customer-focused environment. The Assistant Store Director serves as a key member of the store leadership team and assumes responsibility for overall store operations in the absence of the Store Director.

• Support the overall management and daily operation of the store.
• Assist in executing company objectives operational programs and strategic initiatives.
• Ensure all departments are operating efficiently and meeting company standards.
• Monitor service levels merchandising execution store conditions and operational readiness.
• Partner with department leaders to resolve operational challenges and improve performance.
• Serve as Manager-on-Duty and provide leadership throughout the store as assigned.
• Assume responsibility for store operations in the absence of the Store Director.

• Promote and model a customer-first culture throughout the store.
• Ensure customers receive exceptional service in every department.
• Address and resolve customer concerns promptly and professionally.
• Monitor customer satisfaction and implement improvement initiatives when needed.
• Support the creation of a safe welcoming and engaging shopping environment.
• Encourage associates to consistently exceed customer expectations.

• Coach mentor and develop department managers supervisors and associates.
• Assist with recruiting interviewing hiring onboarding and retention efforts.
• Provide ongoing performance feedback and accountability.
• Support succession planning and development of future store leaders.
• Foster teamwork associate engagement and a positive workplace culture.
• Ensure training programs and development plans are effectively executed.

• Support achievement of store sales profit and customer service goals.
• Ensure merchandising standards promotional displays and seasonal programs are properly executed.
• Monitor key performance indicators and identify opportunities for improvement.
• Partner with department managers to maximize sales opportunities and improve department performance.
• Ensure pricing accuracy product availability and presentation standards are maintained.
• Drive accountability for strong merchandising and operational execution.

• Assist in managing store profitability through effective labor expense and shrink management.
• Monitor sales labor utilization operating costs and productivity metrics.
• Support action plans that improve financial performance and operational efficiency.
• Help ensure departments meet budget and performance expectations.
• Identify opportunities to improve productivity while controlling costs.
• Promote accountability for achieving store financial objectives.

• Ensure compliance with company policies procedures and operational standards.
• Support inventory management shrink reduction and asset protection initiatives.
• Monitor workflow and productivity throughout all store departments.
• Partner with department leaders to improve operational effectiveness and consistency.
• Ensure store facilities equipment and assets are properly maintained.
• Drive continuous improvement efforts that enhance execution and service levels.

• Ensure compliance with food safety workplace safety and regulatory requirements.
• Promote safe work practices and maintain a secure environment for customers and associates.
• Support accident prevention efforts and safety awareness programs.
• Ensure incidents are properly documented investigated and addressed.
• Assist in emergency preparedness and business continuity planning.
• Foster a culture of accountability compliance and safety throughout the store.

• Represent the company and store professionally within the community.
• Support community outreach charitable programs and local events.
• Build positive relationships with customers associates vendors and community partners.
• Promote company values diversity inclusion and ethical business practices.
• Serve as a role model for professionalism integrity and leadership.

• High school diploma or equivalent required.
• Associates or Bachelors degree preferred.
• Previous retail management experience required.
• Grocery retail leadership experience preferred.
• Strong understanding of store operations merchandising customer service and financial management.
• Proven ability to lead coach and develop teams.
• Strong communication organizational and decision-making skills.
• Proficiency in scheduling reporting and operational systems.

• Ability to stand and walk for extended periods.
• Frequent lifting carrying pushing and pulling of merchandise up to company standards.
• Frequent bending reaching kneeling climbing and stretching.
• Ability to work in various store environments including refrigerated and freezer areas.
• Ability to safely operate store equipment and assist departments as needed.
• Availability to work flexible schedules including evenings weekends holidays and emergency situations.

• Leadership
• Customer Focus
• Talent Development
• Financial Acumen
• Operational Excellence
• Communication
• Decision Making
• Accountability
• Strategic Thinking
• Problem Solving
• Change Management
• Results Orientation
• Collaboration

The Assistant Store Director plays a critical role in supporting store performance by leading daily operations developing associates and department leaders driving sales and profitability ensuring exceptional customer service and maintaining operational excellence throughout the store. This position serves as a key leadership partner to the Store Director while preparing for future advancement opportunities within the organization.