Assistant Store Director

Position Summary

The Assistant Store Director (ASD) supports the Store Director in leading daily store operations driving sales ensuring excellent customer service and maintaining compliance with company policies and procedures. This role plays a critical leadership function across all departments including operations merchandising labor management safety and associate development. The ASD acts as the Store Director in their absence and is responsible for helping deliver a consistent highperforming store environment.

Key Responsibilities Store Operations & Performance

• Support the Store Director in executing daily store operations to achieve sales labor and profitability goals
• Ensure company policies procedures and operational standards are consistently followed
• Assist with store walks operational audits and execution of action plans
• Monitor shrink inventory accuracy and loss prevention practices
• Respond to operational issues quickly and professionally to minimize disruption

Leadership & Associate Development

• Lead coach and develop department managers supervisors and associates
• Support hiring onboarding training performance management and corrective action processes
• Foster a positive inclusive and accountable work environment
• Model professional behavior strong communication and customerfirst culture
• Partner with the Store Director to build leadership bench strength and succession plans

Merchandising & Sales Execution

• Support execution of merchandising standards planograms promotions and seasonal sets
• Ensure departments are fully staffed faced and ready for business
• Drive strong instock conditions freshness standards and visual presentation
• Partner with department leaders to improve sales productivity and presentation

Labor & Scheduling

• Assist with labor planning scheduling and daily labor management
• Monitor payroll usage and productivity to meet labor budgets
• Support timekeeping accuracy and ensure compliance with attendance and pay practices

Compliance Safety & Asset Protection

• Ensure compliance with food safety workplace safety and regulatory requirements
• Partner with the Admin Coordinator and leadership team on payroll onboarding and compliance workflows
• Address safety concerns promptly and complete required incident documentation
• Support asset protection initiatives and investigate operational issues as needed

Customer Experience

• Serve as Manager on Duty when scheduled
• Resolve customer concerns professionally and escalate when appropriate
• Lead by example in delivering excellent customer service
• Ensure customer service standards are consistently met across all departments