Assistant Service Manager Land Rover Albuquerque
Albuquerque, NM - USA
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Assistant Service Manager Job Description Land Rover Albuquerque
Overview
Land Rover Albuquerque is part of the rapidly growing Group 1 Automotive family a leader in automotive retail. We are seeking an experienced and motivated Assistant Service Manager to support our service operations and help deliver an exceptional customer experience.
Benefits
We offer a competitive compensation package and comprehensive benefits including:
- Medical Dental Vision Life and Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Ongoing Training and Career Advancement Opportunities
- Professional and Team-Oriented Work Environment
- Assist in managing daily service department operations and service drive workflow.
- Support coach and develop service department employees to maximize performance and customer satisfaction.
- Help establish and achieve departmental sales productivity CSI and profitability goals.
- Monitor daily production and sales performance and maintain required reports.
- Foster strong customer relationships to encourage retention and referrals.
- Address customer concerns promptly and professionally.
- Ensure repair orders are handled efficiently and quality repair procedures are followed.
- Coordinate technician training and support ongoing development initiatives.
- Stay informed on manufacturer updates products and service procedures.
- Maintain a safe organized and compliant work environment.
- Ensure service department operations comply with federal state and local regulations including OSHA and hazardous waste requirements.
- Demonstrate Group 1 Automotives values in all interactions with customers employees and business partners.
- Perform additional duties as assigned.
- Minimum of 2 years of experience in an automotive service department.
- Prior leadership or supervisory experience preferred.
- Strong customer service communication and problem-solving skills.
- Self-motivated with the ability to work independently and drive results.
- Comfortable working in a performance-based environment.
- Positive attitude professional demeanor and strong work ethic.
- Ability to thrive in a process-driven environment.
- High School Diploma or equivalent required.
- Valid drivers license with an acceptable driving record.
Required Experience:
Manager
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.