Assistant Program Manager, WQ&T Compliance (26-WQ&T)
Job Location:
Washington, DC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The intent of this job description is to provide a representative summary of the major duties locations and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a contract between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.
| Job Title: | Assistant Program Manager WQ&T Compliance | Job Code: | P0475 |
| Supervises Directly: | No | ||
| New or Revised: | Revised | Regular or At-Will: | At-Will |
| Date: | 8/28/2026 | Exempt or Non-Exempt: | Exempt |
| Compensation Approval Signature: | Union/ Non-Union: | Non-Union | |
Division Department | Operations Water-Quality and Technology | Salary Schedule: | Non-Union Salary Range |
| Cost Center Code: | 813012 | Grade: | NU16 |
| Essential Position: | Yes | Reports To: | Supervisor Customer Compliance |
| EEO Code: | Professionals | Work Format | Hybrid |
At DC Water we provide more than 700000 District of Columbia residents and 24.6 million annual visitors with essential water wastewater and stormwater Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in aspire to be known for superior service ingenuity and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision we commit to our shared mission every dayexceeding expectations by providing high quality water services in a safe environmentally friendly and efficient manner.
The Assistant Program Manager WQ&T Complianceassists in the management of activities within Customer Compliance Programs including cross-connections fire hydrant connections grease abatement systems illegal discharge and water/sewer connections. The role involves monitoring work processes managing records integrating data and technology evaluating productivity and coordinating logistical support. The position supports the enforcement of regulations related to the program and adopting new technologies and processes as needed.
Manages DC Water and third-party inspections of sites and water and sewer infrastructure and/or the DC Water Fire Hydrant Use Program to ensure compliance with DC Construction Codes DC Municipal Regulations and DC Water policies.
Responsible for quality assurance and quality control DC Water and third-party inspections which include customer compliance notifications and completion of work orders.
Works with customer compliance team to resolve customer issues may lead projects or tasks.
Performs sites inspections for compliance.
Plans work for the customer compliance team in coordination with the customers.
Works with customers to address problems with comply with DC code and regulations.
Performs sites inspections for compliance.
Plans work for the customer compliance team in coordination with the customers.
Works with customers to address problems with comply with DC code and regulations.
Works with DC Water legal team to develop and revise compliance regulations.
Utilizes databases and platforms to monitor and evaluate customer compliance.
Generates andsubmitsreportsandcustomer notifications.
Communicate with customers through emails calls and in-person.
Communicates and works withexternal agencies and stakeholders.
Develops and updates Standard Operating Procedures (SOP).
Assessesnew technologiesand businesschangesto improve processes.
Performs routine technical and administrative functions including attending DC Water and/or departmental policy meetings and prepares status reports for Authority management.
Managevendors and contractors.
Performs other related duties andprojectsassigned at the discretion of the immediate supervisor of the operational department assigned.
Performs other duties and projects as assigned at the discretion of the manager.
Supervisory Responsibilities: N/A
Key Working Relationships: Interacts with co-workers in the department and throughout the Authority contractor other government agencies and organizations customers and the general public etc.
The qualifications listed below are representative of the knowledge skill and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training areprovided.
Required Skills & Qualifications
| Required Experience: |
Three (3) to five (5) years of progressive experience in related field; or equivalent combination of education and experience. |
| Minimum Education Requirements: |
| Bachelors degree in Business or science related field from an accredited college or University or High School Diploma or GED with seven (7) to nine (9) years of progressive experience in related field. |
| Required Skills: |
| Abilitytoreadmaps andblueprints. |
| Desire to work with customers and work in a team environment. |
| Ability communicate effectively both orally and in writing. |
| Multi-tasking and ability to manage day-today changes in work priorities. |
| Ability to read and follow verbal instructions. |
| Utilizes personal computers and maintains a working knowledge of applicable software programs (i.e. word processing spreadsheets email etc.). |
| Required Licenses & Certifications: |
| Must have or obtain within two (2) years from date of hire a valid backflow testing and/or surveyor certificate or a valid pretreatment certification. |
| Must possess and maintain a valid Motor Vehicle Operating License. |
| Physical Requirements: |
| Ability to lift up to 50 pounds and climb ladders. |
| Work may occur in indoor and outdoor environments including exposure to extreme heat or cold. |
| Subject to noise vibration and various physical hazards. |
| May be required to work in confined spaces or heavy industrial settings at pumping and treatment facilities. |
Preferred Skills & Qualifications
| Preferred Experience: |
| N/A |
| Preferred Education Requirements: |
| N/A |
| Preferred Skills: |
| N/A |
*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
At DC Water our people make us an industry leader. Join a group of thinkers innovators and problem solvers focused on protecting lifes most precious resource in the nations capital.
- Take pride in your provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
- Connect to a strong we do is grounded in our shared valuesaccountability trust teamwork customer focus safety and well-being.
- Be your true are an inclusive organization that embraces diversity and we recognize and celebrate employees individuality and unique contributions.
- Build your skills and career are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Americans with Disabilities Act prohibits discrimination against qualified individuals with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please email
Required Experience:
IC
