Assistant Office Manager

Position Overview: Closet Factory Knoxville is seeking a dedicated and friendly Assistant Office Manager to join our this role you will be the main point of contact for our valued clients ensuring their needs are met and their inquiries are handled promptly and professionally. You will work closely with the Office Manager to ensure that all projects/requests are handled in a timely manner.

If you are friendly tech-savvy and service oriented we invite you to apply!

Responsibilities

Customer Interaction: Serve as the first point of contact for customers via phone email and in-person interactions. Provide friendly and attentive assistance while addressing their questions concerns and requests. Report to/Collaborate with the Office Manager to ensure timely resolution and customer satisfaction.

Appointment Scheduling: Assist customers in scheduling appointments for consultations and follow-up visits in our CRM system.

Product Knowledge:Develop a strong understanding of Closet Factorys products and services to provide accurate information to customers and assist with product-related inquiries.

Documentation: Maintain accurate and organized records of customer interactions transactions and inquiries in the companys CRM system.

Showroom Management:Maintain a tidy and neat showroom. Keep necessary supplies stocked.

Qualifications:

• Excellent Communication:Strong verbal and written communication skills are essential to interact with customers and internal teams effectively.
• Customer-Centric Attitude:A genuine desire to assist and satisfy customers with the ability to remain patient and composed under pressure.
• Problem-Solving:Proven ability to identify issues and provide creative solutions to ensure customer needs are met.
• Organizational Skills:Capable of managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Team Player:Collaborative and willing to work closely with colleagues to achieve team goals.
• Tech-Savvy:Proficiency in using computer software and databases for tracking and documenting customer interactions.
• CRM/Sales Forcesoftware experience a plus.
• Payroll experience a plus.
• Back Up for Critical Office Manager Duties: You will learn how to run payroll royalty reports etc in the event the Office Manager is unavailable.

Education and Experience:

• High school diploma or equivalent required. Some college education or relevant customer service training is a plus.
• Prior customer service experience in a retail hospitality or similar industry.

Pay: $15-18 per hour

Expected hours: 40 per week

Schedule:

M-F

Limited hours on Saturday may become required in the future.

Work Location: In person Midland Plaza Alcoa