We are looking for a full-time assistant spa manager who will is results driven and able to continuously improve and enhance spa operations while increasing sales efficiencies and profit margins. This person will help maintain a clean competitive and fun work environment where all policies and procedures are being properly executed. They will ensure superior customer service and ensure that our front desk sales team meets or exceeds sales goals. They will coach team members to exceed customer expectations and ensure all team members are friendly knowledgeable and professional in all experiences with clients. They will be responsible for assisting with the training and development of qualified and dedicated staff.
REQUIREMENTS
Must have a flexible schedule and be able to work nights and weekends including Sundays and change schedules to meet the needs of the business.
Experience meeting sales quotes.
Experience with coaching and sales training.
Experience with sales coaching and training.
Ability to work in a high stress dynamic environment.
Ability to work with a diverse group of clients and employees.
Experience working in a spa highly preferred.
CORE JOB DUTIES
Perform all Spa Experience Ambassador (SEA) duties well; demonstrate and model excellent customer service and sales skills.
Hire train and coach SEAs.
Ensure effective and efficient front desk operations (SEAs are staying busy checking clients in/out expeditiously and correctly SEAs know all aspects of job SEAs are following established protocols etc.)
Individually meet or exceed sales goals and assist with coaching and helping SEAs meet sales goals.
Assist with creating and modifying employee schedules to ensure adequate coverage.
Assist with employee performance discussions and reviews.
Ensure employees have necessary tools and supplies they need to complete their jobs.
Educate inspire and motivate team members to do their very best each day.
Ensure all customer-facing areas of spa are clean neat and attractive to clients.
Ensure materials and displays throughout the spa are changed frequently and presented in an attractive intelligent manner that enhances sales and client knowledge.
Ensure daily operations are executed in accordance with Hand & Stone standard operating procedures.
Ensure all client services are being delivered in a professional effective and efficient manner.
Handle customer complaints.
Ensure all areas of the spa are clean tidy well-maintained and safe at all times.
Assist management with other duties as requested.
SALES DUTIES
Demonstrate superior sales skills and techniques; assist train and mentor spa experience ambassadors with gift card and membership sales.
Develop innovative and creative strategies for improving sales and creating a competitive yet cohesive sales teams using tools systems and incentives such as
Monthly and quarterly contests
Leader boards
Motivational meetings and huddles
HUMAN RESOURCES & TRAINING DUTIES
Orient and train new employees in accordance with Hand & Stone operating policies and procedures.
Create and adjust weekly schedules to meet demand for services; ensure proper staffing levels.
Train associates on important topics such as but not limited to:
o All aspects of Zenoti
o Membership sales
o Gift Card sales
o Customer Service
o Therapy protocols
o Documentation logs and processes
o Code of Ethics
o Services provided
o Retail offerings
Ensure effective ongoing communication practices and systems have been implemented and are working well.
Complete and send daily shift reports to management.
Qualifications
Qualified candidates will possess the following skills abilities and experience:
A passion for coaching people and sales
Be a very positive person with a high level of enthusiasm and energy.
Two to three years supervisory or management experience in a retail spa or membership sales environment.
Associate or Bachelors degree in business communications or management preferred.
Experience meeting sales quotas.
Flexible schedule with ability to work and change schedule as needed to meet the changing demands of the spa; must work a morning shift evening shift weekend shift and some holidays.
Ability to multi-task work with a high sense of urgency stay organized remember numerous details and learn quickly.
Ability to stay calm under pressure and work in a fast-paced environment.
Must have high level of stamina and ability to stand for long periods of time.
Professional friendly demeanor that can confidently sell create trust establish strong relationships and mentor colleagues.
Ability to problem-solve prioritize and think creatively on the spot.
Strong conflict resolution skills ability to problem solve and come up with win-win solutions.
Knowledge and understanding of all spa services and products.
Basic knowledge of HR practices and law; experience with hiring coaching and terminating employees.
Experience working with Microsoft products (Outlook Word Excel and PowerPoint) helpful.
Experience with Zenoti POS system strongly preferred.
Pay & Benefits
Hourly Wage
Membership commissions
Product commissions
Quarterly Bonus program
Health and dental insurance available
Free monthly massage or facials
30% off products and services
401K with employer matching
Opportunities for advancement
Compensation: $18.00 - $24.00 per hour
At Hand and Stone Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.
Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Required Experience:
Manager
Benefits:Health insurancePaid time off401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceEmployee discountsWe are looking for a full-time assistant spa manager who will is results driven and able to continuously improve and enhance spa operations while increasing sales ...
Benefits:
Health insurance
Paid time off
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
We are looking for a full-time assistant spa manager who will is results driven and able to continuously improve and enhance spa operations while increasing sales efficiencies and profit margins. This person will help maintain a clean competitive and fun work environment where all policies and procedures are being properly executed. They will ensure superior customer service and ensure that our front desk sales team meets or exceeds sales goals. They will coach team members to exceed customer expectations and ensure all team members are friendly knowledgeable and professional in all experiences with clients. They will be responsible for assisting with the training and development of qualified and dedicated staff.
REQUIREMENTS
Must have a flexible schedule and be able to work nights and weekends including Sundays and change schedules to meet the needs of the business.
Experience meeting sales quotes.
Experience with coaching and sales training.
Experience with sales coaching and training.
Ability to work in a high stress dynamic environment.
Ability to work with a diverse group of clients and employees.
Experience working in a spa highly preferred.
CORE JOB DUTIES
Perform all Spa Experience Ambassador (SEA) duties well; demonstrate and model excellent customer service and sales skills.
Hire train and coach SEAs.
Ensure effective and efficient front desk operations (SEAs are staying busy checking clients in/out expeditiously and correctly SEAs know all aspects of job SEAs are following established protocols etc.)
Individually meet or exceed sales goals and assist with coaching and helping SEAs meet sales goals.
Assist with creating and modifying employee schedules to ensure adequate coverage.
Assist with employee performance discussions and reviews.
Ensure employees have necessary tools and supplies they need to complete their jobs.
Educate inspire and motivate team members to do their very best each day.
Ensure all customer-facing areas of spa are clean neat and attractive to clients.
Ensure materials and displays throughout the spa are changed frequently and presented in an attractive intelligent manner that enhances sales and client knowledge.
Ensure daily operations are executed in accordance with Hand & Stone standard operating procedures.
Ensure all client services are being delivered in a professional effective and efficient manner.
Handle customer complaints.
Ensure all areas of the spa are clean tidy well-maintained and safe at all times.
Assist management with other duties as requested.
SALES DUTIES
Demonstrate superior sales skills and techniques; assist train and mentor spa experience ambassadors with gift card and membership sales.
Develop innovative and creative strategies for improving sales and creating a competitive yet cohesive sales teams using tools systems and incentives such as
Monthly and quarterly contests
Leader boards
Motivational meetings and huddles
HUMAN RESOURCES & TRAINING DUTIES
Orient and train new employees in accordance with Hand & Stone operating policies and procedures.
Create and adjust weekly schedules to meet demand for services; ensure proper staffing levels.
Train associates on important topics such as but not limited to:
o All aspects of Zenoti
o Membership sales
o Gift Card sales
o Customer Service
o Therapy protocols
o Documentation logs and processes
o Code of Ethics
o Services provided
o Retail offerings
Ensure effective ongoing communication practices and systems have been implemented and are working well.
Complete and send daily shift reports to management.
Qualifications
Qualified candidates will possess the following skills abilities and experience:
A passion for coaching people and sales
Be a very positive person with a high level of enthusiasm and energy.
Two to three years supervisory or management experience in a retail spa or membership sales environment.
Associate or Bachelors degree in business communications or management preferred.
Experience meeting sales quotas.
Flexible schedule with ability to work and change schedule as needed to meet the changing demands of the spa; must work a morning shift evening shift weekend shift and some holidays.
Ability to multi-task work with a high sense of urgency stay organized remember numerous details and learn quickly.
Ability to stay calm under pressure and work in a fast-paced environment.
Must have high level of stamina and ability to stand for long periods of time.
Professional friendly demeanor that can confidently sell create trust establish strong relationships and mentor colleagues.
Ability to problem-solve prioritize and think creatively on the spot.
Strong conflict resolution skills ability to problem solve and come up with win-win solutions.
Knowledge and understanding of all spa services and products.
Basic knowledge of HR practices and law; experience with hiring coaching and terminating employees.
Experience working with Microsoft products (Outlook Word Excel and PowerPoint) helpful.
Experience with Zenoti POS system strongly preferred.
Pay & Benefits
Hourly Wage
Membership commissions
Product commissions
Quarterly Bonus program
Health and dental insurance available
Free monthly massage or facials
30% off products and services
401K with employer matching
Opportunities for advancement
Compensation: $18.00 - $24.00 per hour
At Hand and Stone Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.
Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
View Open Positions At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXI
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