Assistant Manager of Resort Experience – Concession Operations

The Assistant Manager of Resort Experience Concessions & Event Operations supports the planning coordination and execution of seasonal and special event operations. This role serves as a key partner to the Manager of Resort Experience assisting with operational planning concessions readiness team supervision and on-site execution. The Assistant Manager ensures events operate smoothly safely and in alignment with guest experience standards while supporting labor planning training and cross-functional coordination.

Reporting to the Assistant Director of Resort Experience responsibilities and essential job functions include but are not limited to the following:

Event Concessions & Operations Management

• Lead and oversee all event concession operations including food stands beverage service bars and mobile concession locations.
• Manage day-to-day concession activities ensuring efficient service product quality cleanliness and compliance with health and safety standards.
• Oversee inventory management ordering receiving and stock control for all concession food beverage and operating supplies.
• Coordinate and execute food preparation for event concession offerings including pretzels kettle corn churros donuts cookies and other specialty event products.
• Develop and maintain product preparation standards recipes portion controls and quality assurance procedures.
• Recruit train schedule and supervise concession team members bartenders and back-of-house staff to ensure exceptional guest service and operational efficiency.
• Monitor labor food costs beverage costs and inventory variances while identifying opportunities to improve profitability and operational performance.
• Collaborate with Event Operations teams to support event setup execution guest flow and overall event success.
• Assist with planning and execution of seasonal events and special activations ensuring concession operations align with event objectives.
• Maintain compliance with liquor laws food safety regulations cash handling procedures and company policies.
• Analyze sales trends guest feedback and operational metrics to continuously improve concession offerings and guest experience.
• Support overall event operations as needed including logistics coordination vendor management and cross-departmental communication before during and after events.

Team Leadership & Supervision

• Provide on-site supervision for seasonal operations and concessions colleagues.
• Support onboarding training and daily coaching of event teams.
• Assist with timekeeping accuracy breaks and shift coverage adjustments.
• Serve as a visible and approachable leader during peak event hours.

Guest Experience & Support

• Support guest service recovery efforts escalations and special requests.
• Ensure all guest interactions align with brand standards and service expectations.

Administrative & Operational Coordination

• Support hiring processes including interviews onboarding and colleague tracking.
• Assist with uniform distribution tracking and compliance for operations teams.
• Help maintain operational documentation checklists schedules and daily reports.
• Communicate operational updates challenges and recommendations to leadership.

Safety & Compliance

• Support adherence to safety procedures food and beverage compliance and operational policies.
• Monitor event environments for hazards and escalate concerns as needed.
• Assist with incident documentation and follow-up when required.

Qualifications :

• Minimum of 24 years of experience in event operations hospitality operations concessions or guest experience environments.
• Minimum of 1 2 years of experience in Food & Beverage leadership
• Experience supporting high-volume or seasonal operations.
• Demonstrated leadership or supervisory experience.
• Strong organizational time-management and problem-solving skills.
• Ability to remain calm and adaptable in fast-paced environments.
• Excellent communication and interpersonal skills.
• Availability to work flexible schedules including evenings weekends and holidays.

Preferred Qualifications

• Bachelors degree in Hospitality Management Event Management Business or a related field.
• Experience in luxury hospitality destination resorts festivals or attractions.
• Familiarity with concessions or bar operations inventory management and compliance.
• Experience with seasonal hiring onboarding or training programs.

Additional Information :

Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract recruit and promote diverse talent

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time