Assistant Manager Hotel Ops- Full Time (Harrah's Atlantic City)

Responsible for the Front Office and Front Services areas of the Hotel for Harrahs Atlantic City.

Diverse fast-paced deadline driven multi-project coordination prioritizing and flexing to accommodate last minute requests and changes.

DIRECTLY SUPERVISES:
Supervisor Front Services
Supervisor Front Office

Salary rage $60000 - $62000

Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness
Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area
Assists in the development of and coordinates the implementation of periodic service plans for the department
Assists in the recruiting interviewing and hiring of new employees
Approves proper scheduling of personnel on all shifts
Consistently follows company policies procedures and industry regulations maintains accurate and up-to-date employee records and completes performance reviews timely.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements
Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them
Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction
Develops departmental training programs with an emphasis on customer service and supervisory leadership
Ensures adherence to departmental/company policies and procedures and compliance with any applicable regulatory agencies
Immediately address service breakdowns and follows up to ensure guest satisfaction
Monitors the efficiency and effectiveness of the department making recommendation for change as appropriate
Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations
Maintains knowledge of hotel community and special events in order to provide guests with needed information

Bachelors degree preferred. 2-3 years supervisory experience required. Experience in the management of a large staff in a 24-hour operating environment helpful. LMS experience preferred. Knowledge of resort hotel policies and procedures. Must possess a valid New Jersey drivers license.

Strong interpersonal and communications skills required
Superior leadership and customer relations skills.
Outstanding customer service organizational and communication skills; professional appearance
Knowledge of casino/hotel industry preferred
Excellent team leadership and communication skills

NJ CER LICENSE REQUIRED