Assistant Manager, Facilities Management, Marlborough or Chelmsford, MA, Onsite 5 days a week

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours) ONSITE- 5 days a week

What Youll Do

Job Summary:

This role supports the coordination and day-to-day execution of facilities operations ensuring services are delivered consistently safely and in alignment with organizational standards. This role partners with leadership to maintain efficient operations resolve issues and support teams vendors and stakeholders across the organization.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supports daily facilities operations by coordinating activities monitoring service delivery and addressing routine operational needs
• Provides guidance and support to team members reinforcing expectations facilitating communication and assisting with development and performance management
• Assists in implementing and maintaining workplace programs ensuring adherence to organizational policies and applicable safety and regulatory requirements
• Tracks operational metrics service levels and trends sharing insights to highlight risks gaps and areas for improvement
• Supports vendor coordination activities including monitoring service delivery reviewing performance and ensuring alignment with expectations and requirements
• Maintains accurate operational records documentation and reporting related to facilities services and expenditures
• Assists in developing & monitoring budgets and expenses helping track costs and identify areas for efficiency and cost management
• Supports preventive maintenance activities and ensures processes are followed to maintain assets and minimize operational disruptions
• Serves as a point of contact for escalated service issues safety concerns or operational disruptions coordinating resolution with appropriate partners
• Collaborates with internal teams and external providers to ensure operational needs are met and impacts are communicated effectively
• Tracks project-related activities milestones and risks providing updates and escalating concerns as needed
• Contributes to consistent processes knowledge sharing and team alignment to support reliable service delivery

What Youll Need

Education & Experience:

• Required Education: Bachelors degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree) advanced degree preferred.
• Required Experience: 3 - 5 years of relevant experience prior leadership experience
• Required Skills: Microsoft 365 Suite data analytics & PowerPoint experience

Qualifications & Skills:

• Experience supporting facilities operations workplace services or a similar operational function
• Strong organizational and coordination skills with the ability to manage multiple priorities and tasks
• Ability to analyze operational information and identify trends or areas for improvement
• Effective communication skills with the ability to collaborate across teams and provide clear updates
• Experience working with vendors or external service providers and supporting service delivery oversight
• Understanding of safety compliance and operational standards in a facilities or service environment is required
• Ability to support team leadership including coaching guidance and reinforcing expectations
• Proficiency in tracking data maintaining documentation and supporting reporting processes using Excel PowerBI & dashboards

What We Do

DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1700 team members we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$39.90 - $47.84/Hourly ($83000 - $99500 annualized).