CORE RESPONSIBILITES (include but are not limited to):

• Supports the mission vision culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations Human Resources Marketing Facilities Legal etc.).
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager motivate recruit hires trains promotes coach/counsel terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA EEOC ADA Fair Labor Practices.
• Schedules staff for work assignments allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety security and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• In the absence of the General Manager ensures that bank deposits are made when needed.
• Promotes and markets Destination Pets programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service through personal contact with customers associate training resolution of customer complaints and delivery of services.
• Serve as the manager onsite when General Manager is not available.
• Ensures that bank deposits are completed as needed.

REQUIREMENTS:

Expertise & Experience:

• Associate or BS/BA is a plus.
• Must be a passionate team player and a strong motivator.
• Minimum of 1 year management experience preferably in hospitality service and / or retail environments.
• Experience in problem-solving exercising sound judgment maintaining confidentiality and the ability to interact professionally and effectively with co-workers clients and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner often with strict and/or conflicting deadlines.
• Excellent oral presentation writing and analytical skills.
• Strong interpersonal communication and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary boarding and/or grooming experience is a plus.

Physical:

• Must be able to work evenings weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on feet for the duration of your shift.
• Must be able to stand walk and climb stairs frequently.
• Must be able to work on computer system and work multi-line telephone.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals animal dander and excretions.
• Duties as assigned