Assistant Manager Default Administration

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

LOCATIONS:

Mountain America Center-Hybrid Remote

9800 South Monroe Street

Sandy Utah 84070

To be effective an individual must be able to perform each job duty successfully.

• Supervises in-person and remote team members regarding Bankruptcy Foreclosure/REO and Deceased account procedures in accordance with company policy.
• Assists in analyzing trends team performance data and various reports to ensure department objectives are met.
• Resolves escalated member concerns and complaints by assisting Default Administration Team Lead and Default Administration team members and/or handling escalated calls related to Default Administration including loss mitigation repossession bankruptcy foreclosure REO eviction and deceased accounts.
• Works in conjunction with Default Administration management to ensure the Knowledge Center aligns with updated accurate procedures and guidelines.
• Ensures that daily processes and forms are in compliance with any changing bankruptcy laws and regulations.
• Monitors vendor performance (bankruptcy foreclosure and REO) and properly notifies Default Administration Manager when performance issues occur (vendors inability/failure to comply with procedures).
• Partners with management to continuously develop leadership skills through presentations trainings and credit union courses.
• Provides coverage and back up to Default Administration Manager as needed as well as all areas of the Default Administration team (bankruptcy foreclosure REO and deceased accounts).
• Partners with Collection and Repossession Assistant Managers to determine department-wide training needs; develops training material with Lending Training Specialist including bankruptcy foreclosure REO and deceased account training decks.
• Partners with management and Asset Management/Lending Technology Analyst to enhance bankruptcy foreclosure REO and deceased account processes in Symitar and Aperture; utilizes all applicable tools available to effectively manage pipeline system of record vendor tracking software queries as well as control reporting.
• Thorough understanding of Federal Bankruptcy Code as well as state-specific laws and regulations relating to bankruptcy foreclosure REO and deceased account handling.
• Provides quality service to credit union members to resolve account issues and enhance their financial relationship with MACU.
• Thorough understanding of all Asset Management guidelines and procedures.
• Exemplifies role as an Assistant Manager to promote and maintain effective partnerships with your team.
• Incorporates MACU values and philosophy while fulfilling your responsibilities as a representative of the Asset Management department and the credit union.
• Performs other duties as assigned.

KNOWLEDGE SKILLS and ABILITIES

The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 3 years of bankruptcy experience working in a bankruptcy position law firm specializing in creditor representation or Trustees office with experience in bankruptcy case management. With 1 year of that experience in foreclosure eviction loss mitigation and/or deceased account handling.
• Demonstrated experience leading team(s) of employees preferably in a financial setting as team lead or through concurrent learning.
• Understanding of basic mortgage documents including collateral documents.

Education

• Associates degree from an accredited institution in business finance related field. Education will be verified. OR 2 additional combined years of progressive experience in bankruptcy foreclosure REO and/or deceased account handling or in a progressive financial/related setting.
• Paralegal certification or coursework preferred.
• Additional coursework in banking and credit collection law is preferred.

Licenses Certifications Registrations

n/a

Managerial Responsibility

Has supervisory/managerial responsibilities typically with a subordinate group of 3 to 15 personnel needs and assigns work to meet these needs. Supervises coordinates and reviews the work of assigned staff. Recommends candidates for employment conducts performance evaluations and salary reviews for assigned staff and applies company policy.

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook Word PowerPoint Excel and Teams.
• Advanced knowledge of PACER CM/ECF filing and Trustee websites (13network and/or NDC).
• Knowledge of Xchange platform (jurisdictional case type and case search) as well as credit union-preferred skip tracing programs.
• Knowledge of Ring Central dashboards and Max Agent/Nice.
• Demonstrated experience with Symitar or other financial software preferred.

Language Skills

• Demonstrated ability to clearly express ideas methodology results and recommendations verbally in writing and through insightful reports and graphic illustrations.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other Skills and Abilities

• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change responds positively to altered circumstances or conditions

• Possess a desire and willingness to learn and continually update knowledge base on financial concepts strategies systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
• Data analytics and data validation skill sand proficiency in business data analysis (MS Excel etc.)

PHYSICAL ABILITIES / WORKING CONDITIONS (the information below is standard to most MACU jobs. Please confirm the weight requirements vision etc.)

Physical Demands

Ability to sit talk and hear consistently

Ability to stand walk and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 25 pounds occasionally.

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.