Assistant Manager, CMP

We Put the World on Vacation

Job Summary
Assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. Assists in the interviewing hiring supervision training development and behavior/performance management of associates.

Essential Job Responsibilities

Responsibilities include but are not limited to:
Direct supervision of CMP Marketing staff: interview hire and train associates; plan assign and direct work; conduct performance reviews; motivate reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include but not limited to Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses bookings coding etc. Order and maintain departmental supplies (collateral material uniforms etc.) (10% time)
Other duties as assigned (5% time)

Travel Requirements
Minimal

Minimum Requirements and Qualifications
State the specific levels of the following that are needed to perform the minimum duties of the job.

Education
High School Diploma GED or equivalent

Training requirements
None

Knowledge and skills
Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
Ability to effectively coach counsel and motivate direct reports
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
Ability to efficiently multi-task
Ability to negotiate effectively
Working knowledge of marketing databases
Ability to recruit train and develop employees
Ability to lead by example
Detail oriented and accurate
Ability to carry out responsibilities in accordance with the organizations policies and applicable laws
Demonstrated problem solving ability

Technical Skills
Maintain up to date knowledge on all company systems such as; Mainframe Focus and CRS.
Job experience
Two (2) years marketing experience required primarily in vacation ownership industry.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.