Assistant Lodgekeeping Manager
Job Location:
Big Sky, MT - USA
Salary:
Posted on:
Vacancies:
Job Summary
Purpose: The purpose of the Assistant Lodgekeeping Manager is to supervise and lead staff in the cleaning of all of Lodgekeeping areas on Yellowstone Club property as well as to help oversee our Member Laundry Team and to perform office duties including but not limited to payroll ordering scheduling and meeting with other departments.
Major Responsibilities
- Ensure that each Member guest and their families receive outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest maintaining outstanding service standards solid product knowledge and all other components of guest service.
- Empowered to guarantee total Member satisfaction display hospitality and professionalism to our guests at all times take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
- Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members Members and guests at all the event of an accident or emergency seek medical attention if necessary and contact your direct manager the Director of Housekeeping & Lodgekeeping or Human Resources immediately.
- Maintain a favorable working relationship with all Yellowstone Club team membersto foster and promote a positive working environment whenever possible.
Essential Job Functions:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Support the Lodgekeeping Manager with management and supervision of all Lodgekeeping and Laundry Supervisors Laundry Attendants Drivers and Lodgekeepers on a daily basis.
- Assist with the directing planning and organization of team members to ensure the highest degree of Member/guest satisfaction.
- Assist in creating and maintaining a healthy and positive environment and a culture that promotes retention and internal growth of all team members through the Yellowstone Club vision and mission statement.
- Assist in building and maintaining strong relationships with all other departments to provide the highest level of expectations for our Members and guests.
- Interact with Members guests and their families with a cheerful and positive attitude solve Member/guest problems and complaints in a proper manner while relaying details to management for follow-up.
- Establish a solid understanding of daily operations within Lodgekeeping and Member Laundry.
- Assist in preparing overall schedules for the teams ensuring all sections are covered when needed.
- Routinely inspect and evaluate conditions of facilities equipment and furnishings and submit recommendations for painting repair replacement or relocation to management.
- Assist in maintaining that all Lodgekeeping team members follow all departmental club and performance factors established in their respective job descriptions including but not limited to productivity safety standards attendance initiative and uniforms.
Other Duties and Responsibilities
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies procedures and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity organization punctuality/attendance and consistency standards.
- Maintain a positive and respectful attitude.
- Treat Members guests vendors customers and co-workers with professionalism and respect at all times.
- Maintain privacy of our Members guests and staff at all times.
- Maintain a clean and neat appearance at all times.
- Communicateregularly and effectively with all employees supervisors managers directors and VPs.
- Perform work in a safe and high-quality manner. Maintain a high level of attention to detail.
- Project a favorable image of Yellowstone Club to Members guests and staff at all times.
- Must be able to work flexible work hours/schedule including evenings weekends and holidays. Long hours may be required due to business demands.
- May help coordinate maintenance and repair of Laundry and Lodgekeeping equipment; helps with submission of work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.
- Establish and monitor a safe working environment for staff promoting a safe and secure facility for Members and guests.
- Help ensure proper OSHA and safety standards along with maintaining the proper MSDS (material safety data sheets) within the Lodgekeeping Department.
- Assist in the establishment of standards of operation for each area. Plan develop and conduct training for employees to ensure these standards are met.
- Assist in the establishment of monitoring control methods to ensure that budget objectives are met such as inventories reviews of payroll staff levels and supply orders.
- Conduct and oversee regularly scheduled inspections to ensure completion and adherence to cleanliness and maintenance standards.
- Assist with managing the requests for new employees interviewing training and ongoing development of the Lodgekeeping staff with an eye toward maximum employee satisfaction retention productivity and Member/guest satisfaction.
- Conduct monthly/weekly meetings with all employees communicating pertinent information and notifying staff of upcoming events. Solicit feedback and provide written reviews to the Lodgekeeping Manager.
- Nothing in this job description restricts managements right to assign or reassign duties work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Experience/Education Required
- High school diploma GED or vocational training or job-related course work.
- Proven experience using communication and organizational skills to accomplish goals.
- Previous resort or club Lodgekeeping/Housekeeping experience or equivalent.
- 1-2 years of cleaning in a resort or club setting.
- Experience and ability to drive in demanding winter and mountainous conditions.
Experience/Education Preferred
- Undergraduate degree in Hospitality Management or a related field.
- Previous Lodgekeeping/Housekeeping leadership experience or equivalent.
Certificates & Licenses
- Valid US Drivers License
Computer Skills
- Proficiency in basic technology including smartphones computers and email.
- Proficiency in Microsoft Office systems including but not limited to Excel Word Outlook.
- Word processing & proofreading skills.
Language Ability
- Able to speak clearly and effectively with Members guests co-workers vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
- Able to perform basic math calculations.
Reasoning Ability
- Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However the employee may be required to work outside in extreme heat cold rain wind snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequentlyrequired to bend stoop kneel crouch reach with hands and arms and to operate a computer. The employee is frequentlyrequired to lift up to 40 pounds. The employee is constantlyrequired to stand walk talk and/or hear. The employee is constantlyrequired to use hands and fingers to handle organize or lift items. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to determining the accuracy neatness attention to detail and thoroughness of the work assigned preparing and analyzing data and figures visually inspecting the property and/or department and recognizing hazards and safety violations. The employee is regularly required to drive a company vehicle throughout the property or into town sitting and paying attention to the road for several hours at a time always maintaining safety and compliance with Yellowstone Club policies and the laws of the state of Montana.
Required Experience:
Manager
About Company
Discover Yellowstone Club’s private community and luxury real estate in Big Sky, Montana and the only private mountain ski resort in the world.
