Assistant IT Manager

The Assistant IT Manager will partner with the IT Manager to deploy secure and sustain all hotel technologyfrom PMS and POS to guest-facing Wi-Fi and in-room Iot controls. This position plays a hands-on role during pre-opening build-out then transition into a dynamic support leader ensuring our systems deliver seamless high-performance experiences for our Faena New York guests and staff.

This position has an annual compensation of $95000.

DUTIES AND RESPONSIBILITIES

Pre-Opening Deployment & Readiness

• System Implementation: Assist in installing and configuring Opera (PMS) SilverWare (POS) PBX/VoIP IPTV and enterprise Wi-Fi networks.
• Infrastructure Validation: Audit LAN/WAN VLAN segmentation and network security; coordinate failover backup-power and redundancy plans.
• Vendor Coordination: Manage on-site deliveries installations and SLAs with Cisco Mitel Siemens and other technology partners.
• User Acceptance & Training: Lead UAT cycles; create SOPs quick-reference guides and hands-on training modules for front desk F&B and housekeeping teams.

Day-to-Day Operations & Support

• Technical Support: Provide prompt resolution of hardware software and connectivity issuesminimizing disruption to guest services.
• Maintenance & Compliance: Oversee patch management antivirus intrusion detection and data-privacy protocols in line with brand and legal standards.
• Asset Management: Maintain an accurate IT inventory; coordinate repairs upgrades and equipment replacements lifecycle.

Guest-Experience & Innovation

• Guest-Facing Technology: Troubleshoot contactless check-in kiosks mobile-key integrations in-room entertainment systems and smart-room controls with discretion.
• Continuous Improvement: Identify and pilot new technologies (IoT advanced streaming digital signage) that elevate the Faena experience.

Qualifications :

• Bachelors degree in IT Computer Science or related field (or equivalent experience).
• 23 years hotel IT experience with hands-on exposure to PMS (Opera/Micros) POS Aruba/Cisco networking and PBX systems.
• Strong communicator and trainerable to translate technical concepts for non-technical teams.
• Proven ability to prioritize and multitask in fast-paced shifting environments (construction sites through full operations).
• Service-oriented mindset proactive problem-solver and collaborative team player.
• Flexibility to work varied hours weekends and on-call rotations during critical launch phases.

Technical Proficiencies

• Networking: DHCP VLANs VPNs Wi-Fi design & optimization
• Security: Patch deployment endpoint protection intrusion detection
• Hospitality Systems: Opera SilverWare/Micros SynXis or equivalents
• Tools: Active Directory VMWare/Hyper-V backup solutions

Working Conditions

• Pre-Opening: Hands-on on-site work in evolving unfinished environments; frequent coordination with construction and vendor teams.
• Operational: Blend of desk-based planning and floor-level troubleshooting; occasional late-night or weekend shifts for updates and go-live support.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active constantly moving or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally and/or 20 pounds of force frequently and/or up to 10 pounds of constantly moving objects may occasionally lift and/or move up to 25 pounds

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time