Assistant Home Shopping Manager

The Assistant D.U.G. Manager supports the D.U.G. Manager in overseeing all aspects of the Drive Up & Go operation. This position helps ensure exceptional customer service order accuracy on-time fulfillment and efficient department operations. The Assistant D.U.G. Manager assists with supervising associates managing labor and productivity maintaining performance standards and supporting sales growth through online grocery fulfillment services.

• Assist in overseeing daily Drive Up & Go operations.
• Ensure customer orders are accurately selected staged and delivered within established service standards.
• Monitor order fulfillment processes to maintain efficiency and accuracy.
• Assist with labor planning scheduling and workload distribution.
• Ensure department equipment handheld devices and operational tools are properly maintained.
• Support execution of company programs promotions and digital initiatives.

• Deliver exceptional customer service through timely and accurate order fulfillment.
• Assist customers with order pickups substitutions and service-related questions.
• Resolve customer concerns promptly and professionally.
• Promote customer satisfaction and loyalty through service excellence.
• Support efforts to improve customer experience scores and operational performance.

• Assist with training coaching and developing D.U.G. associates.
• Monitor associate productivity and adherence to operational standards.
• Help create a positive inclusive and customer-focused work environment.
• Provide direction and leadership during daily operations.
• Assume department leadership responsibilities in the absence of the D.U.G. Manager.

• Ensure proper product selection and handling procedures are followed.
• Monitor product availability and communicate out-of-stock conditions appropriately.
• Assist with managing substitutions to ensure customer satisfaction.
• Support inventory accuracy through proper procedures and communication with store departments.
• Ensure staging areas remain organized and efficient.

• Follow and enforce company safety policies and procedures.
• Ensure compliance with food safety and sanitation standards.
• Maintain a clean organized and safe work environment.
• Monitor proper handling of refrigerated frozen and sensitive items.
• Support compliance with company operational and regulatory requirements.

• Support department productivity labor and performance goals.
• Assist in controlling operational costs and minimizing order-related errors.
• Monitor key performance indicators and support continuous improvement efforts.
• Help drive online sales growth through exceptional execution and customer service.

• High school diploma or equivalent preferred.
• Previous grocery retail e-commerce or customer service experience required.
• Prior supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer and handheld technology proficiency.
• Strong organizational and problem-solving skills.

• Ability to stand and walk for extended periods.
• Frequent bending reaching lifting pushing and pulling.
• Ability to lift and move up to 50 pounds regularly.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to push carts and transport customer orders throughout the store and pickup areas.
• Flexible availability including mornings evenings weekends and holidays.

• Strong leadership and team-building abilities.
• Commitment to exceptional customer service.
• Excellent organizational and time-management skills.
• Attention to detail and order accuracy.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and problem-solving skills.
• Dependable self-motivated and results-oriented.