Assistant Home Shopping Manager
Job Location:
Mansfield, OH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!
At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.
The Assistant D.U.G. (Drive Up & Go) Manager supports the D.U.G. Manager in overseeing all aspects of the online grocery pickup operation. This position is responsible for helping ensure exceptional customer service order fulfillment accuracy operational efficiency associate development and achievement of department performance goals. The Assistant D.U.G. Manager plays a key role in delivering a seamless online shopping experience while maintaining company standards and productivity expectations.
Key Responsibilities Department Operations- Assist in managing the daily operations of the Drive Up & Go department.
- Support efficient order fulfillment staging and customer pickup processes.
- Monitor order volume and staffing needs to ensure service levels are achieved.
- Ensure all online orders are accurately selected packed and prepared on time.
- Maintain department organization cleanliness and operational readiness.
- Support implementation of company programs initiatives and operational procedures.
- Deliver outstanding customer service and ensure a positive online shopping experience.
- Assist customers with order questions substitutions pickups and issue resolution.
- Address customer concerns professionally and in a timely manner.
- Promote a customer-first culture among all department associates.
- Monitor customer satisfaction metrics and identify improvement opportunities.
- Assist with recruiting onboarding training and development of department associates.
- Provide daily direction coaching and support to team members.
- Help establish performance expectations and accountability standards.
- Foster teamwork engagement and a positive work environment.
- Lead by example through professionalism dependability and strong customer service.
- Ensure accurate item selection and proper handling of customer orders.
- Monitor substitution practices to meet customer expectations and company guidelines.
- Verify orders are staged and delivered according to established procedures.
- Ensure perishable products are handled and stored according to food safety standards.
- Support continuous improvement efforts to increase efficiency and order accuracy.
- Ensure compliance with company policies food safety regulations and workplace safety standards.
- Promote safe work practices when handling products and operating equipment.
- Maintain compliance with all operational and regulatory requirements.
- Assist with department audits evaluations and corrective action plans.
- Support achievement of department sales labor productivity and customer satisfaction goals.
- Monitor productivity metrics and identify opportunities for improvement.
- Assist with scheduling and labor management to support operational needs.
- Help reduce shrink and operational inefficiencies through proper processes and controls.
- Review department performance reports and assist with action planning.
- Previous grocery retail e-commerce customer service or fulfillment experience preferred.
- Prior supervisory lead or management experience preferred.
- Experience working in a fast-paced retail environment preferred.
- Strong customer service and communication skills.
- Leadership and team-building abilities.
- Strong organizational and time management skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Detail-oriented with a focus on order accuracy.
- Basic computer and technology skills.
- Strong problem-solving and decision-making abilities.
- Ability to stand and walk for extended periods.
- Ability to lift carry push and pull up to 50 pounds with or without reasonable accommodation.
- Frequent bending reaching twisting and lifting.
- Ability to work indoors and outdoors during customer pickup activities.
- Ability to safely operate carts pallet jacks and department equipment.
- Fast-paced retail grocery environment.
- Frequent interaction with customers and associates.
- Exposure to varying weather conditions during customer pickup operations.
- Flexible schedule including early mornings evenings weekends and holidays.
- Delivers exceptional customer service and customer satisfaction.
- Maintains high order accuracy and fulfillment standards.
- Supports department productivity and labor goals.
- Develops a well-trained engaged and customer-focused team.
- Demonstrates leadership accountability and operational excellence.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
Required Experience:
Manager
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
