Assistant Home Shopping Manager

The Assistant D.U.G. (Drive Up & Go) Manager supports the D.U.G. Manager in overseeing all aspects of the online grocery pickup operation. This position helps ensure efficient order fulfillment outstanding customer service inventory accuracy associate development and operational excellence. The Assistant D.U.G. Manager works closely with store leadership and department teams to ensure customer orders are accurately picked staged and delivered according to company standards.

• Assist in managing daily Drive Up & Go operations and workflow.
• Support efficient order fulfillment to meet productivity and service goals.
• Monitor order volume and adjust staffing or workload assignments as needed.
• Ensure orders are accurately picked staged and prepared for customer pickup.
• Maintain department standards for speed accuracy and quality.
• Support implementation of company programs initiatives and operational procedures.

• Deliver exceptional customer service and promote a customer-first culture.
• Ensure customers receive complete accurate and high-quality orders.
• Handle customer concerns substitutions refunds and service issues professionally.
• Maintain positive customer interactions during pickup and delivery processes where applicable.
• Promote customer satisfaction and loyalty through excellent service execution.

• Provide leadership coaching and daily direction to D.U.G. associates.
• Assist with training new employees on systems procedures and customer service expectations.
• Support scheduling task prioritization and labor management.
• Monitor associate performance and provide ongoing feedback.
• Foster teamwork accountability and a positive work environment.
• Serve as acting department leader in the absence of the D.U.G. Manager.

• Monitor item availability and support accurate substitutions when necessary.
• Coordinate with store departments to ensure product availability for customer orders.
• Ensure inventory accuracy through proper scanning and order processing procedures.
• Assist with maintaining equipment and operational supplies required for department success.
• Help identify and resolve order discrepancies and inventory issues.

• Utilize handheld devices order management systems and reporting tools effectively.
• Monitor productivity fulfillment metrics and customer service performance.
• Ensure compliance with company procedures operational standards and data accuracy requirements.
• Support continuous improvement efforts to enhance department efficiency.
• Troubleshoot operational issues and escalate concerns when appropriate.

• Follow all company safety policies and procedures.
• Ensure safe operation of carts equipment and department tools.
• Maintain clean organized staging and work areas.
• Support compliance with food safety sanitation and product handling requirements.
• Report and address safety concerns promptly.

• High school diploma or equivalent preferred.
• Previous retail grocery e-commerce or customer service experience required.
• Prior leadership or supervisory experience preferred.
• Strong communication organizational and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer and handheld device proficiency.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds regularly.
• Ability to push and pull heavily loaded carts throughout the store.
• Ability to bend reach squat and perform repetitive motions.
• Ability to work in various environments including refrigerated and freezer areas.

• Leadership
• Customer Focus
• Team Development
• Organization
• Time Management
• Attention to Detail
• Problem Solving
• Communication
• Accountability
• Operational Excellence

The Assistant D.U.G. Manager plays a critical role in ensuring efficient online order fulfillment exceptional customer service strong team performance and the successful execution of the stores Drive Up & Go operation.