Assistant Home Shopping Manager
Job Location:
Frisco, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!
At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.
The Assistant Home Shopping Manager supports the Home Shopping Manager in leading the daily operations of the Home Shopping (Drive Up & Go) Department. This position helps ensure the efficient fulfillment of customer orders exceptional customer service operational excellence team development and achievement of sales and productivity goals. The Assistant Home Shopping Manager plays a key role in maintaining order accuracy on-time fulfillment and a seamless online shopping experience for customers.
Key Responsibilities Customer Service & Order Fulfillment- Deliver exceptional customer service and promote a customer-first culture.
- Ensure online orders are selected packed staged and delivered accurately and on time.
- Resolve customer concerns substitutions refunds and service issues promptly and professionally.
- Support customer satisfaction initiatives and monitor customer feedback.
- Assist with curbside pickup and customer order handoff as needed.
- Assist in overseeing daily Home Shopping operations to ensure efficiency and productivity.
- Monitor order volume and allocate resources appropriately to meet service level expectations.
- Ensure order selection standards are consistently met including product quality and freshness requirements.
- Support scheduling and labor planning based on forecasted business needs.
- Monitor department performance metrics and help implement action plans to improve results.
- Ensure proper use and maintenance of Home Shopping equipment and technology.
- Assist with supervising coaching and developing Home Shopping associates.
- Provide daily direction and support to department team members.
- Help train associates on customer service order fulfillment procedures and company standards.
- Promote teamwork accountability and a positive work environment.
- Assume leadership responsibilities in the Home Shopping Managers absence.
- Ensure accurate product selection and substitution practices.
- Monitor inventory conditions and communicate availability issues to store leadership.
- Help reduce shrink through proper handling of merchandise and operational controls.
- Verify that perishable products meet freshness and quality standards.
- Assist with inventory management initiatives and operational audits.
- Ensure compliance with company policies food safety regulations and operational procedures.
- Promote a safe work environment and ensure associates follow safety standards.
- Maintain department cleanliness organization and equipment safety.
- Support loss prevention and shrink reduction efforts.
- Participate in operational reviews and compliance audits.
- Support initiatives that increase online sales and customer engagement.
- Assist with implementing promotional programs and digital shopping initiatives.
- Monitor key performance indicators related to order accuracy productivity customer satisfaction and sales growth.
- Identify opportunities to improve operational efficiency and customer experience.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
Required Experience:
Manager
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
