Assistant Guest Services Manager

Assistant Guest Services Manager

Location: Grand Timber Lodge

Position Type: Full-time Exempt

Compensation: $60320 - $72280 (DOE)

About the Role

At Breckenridge Grand Vacations (BGV) Summit Countys largest private employer were seeking an Assistant Guest Services Manager to help deliver our signature GRAND Vacations through exceptional leadership of our Front Desk Bell/Valet and Activities teams. More than just overseeing operations youll embody our Sharing Smiles philosophy by cultivating a positive team environment resolving guest concerns with genuine care and contributing to our award-winning culture recognized by the Denver Post and USA Today. This role offers the unique opportunity to blend professional leadership

with mountain lifestyle as youll mentor staff ensure seamless guest experiences and participate in our sustainability and community initiatives that make BGV special. We empower all employees to think and act as leaders and if youre passionate about hospitality teamwork and making a difference in our mountain community we invite you to join our mission of creating memorable experiences for guests and a rewarding workplace for our team.

Key Responsibilities

• Assist the Guest Services Manager in overseeing daily operations of the Front Desk Bell/Valet Activities and Peak 8 Market teams.
• Recruit train mentor and evaluate staff to ensure high performance and professional growth.
• Conduct performance reviews coaching sessions and disciplinary actions as needed.
• Create and manage staff schedules ensuring proper coverage for all shifts.
• Handle timesheet approvals time-off requests and payroll compliance.
• Act as the primary point of contact for escalated guest concerns ensuring swift and satisfactory resolutions.
• Uphold and enforce company hospitality standards policies and procedures.
• Monitor and respond to guest feedback including surveys and online reviews.
• Assist with check-ins check-outs and guest requests as needed.
• Manage inventory supply orders and vendor relationships to maintain adequate stock levels.
• Review and approve department invoices ensuring accuracy and budget compliance.
• Assist in developing and monitoring department budgets identifying cost-saving opportunities.
• Conduct financial analyses and report on variances.
• Maintain accurate records of staff performance incidents and training.
• Update training manuals job descriptions and operational procedures.
• Ensure compliance with safety protocols and handle workers compensation claims when necessary.
• Participate in emergency response and crisis management procedures.
• Work closely with Housekeeping Engineering and other departments to fulfill guest requests and resolve issues.
• Assist in coordinating room moves special cleans and maintenance-related tasks.
• Support resort-wide initiatives sustainability programs and employee engagement activities.
• Fill in for staff as needed (Front Desk Bell/Valet Activities).
• Run errands including bank trips for change orders.
• Attend and lead meetings training sessions and team-building events.

• Minimum 3 years in hospitality resort operations or guest services (hotels resorts or timeshare preferred).
• Minimum 1 years of supervisory experience including coaching scheduling and performance management.
• Proven ability to resolve guest concerns with professionalism and empathy.
• Proficiency in Microsoft Office (Word Excel Outlook) and property management systems.
• Ability to work varied shifts including weekends holidays and peak seasons.
• Capable of standing for extended periods lifting to 25 lbs. and assisting with valet/bell duties as needed.

Preferred Qualifications

• Bachelors degree in Hospitality Business or related field.
• Background in timeshare luxury hotels or mountain resort operations.
• Experience with budgeting invoicing or expense tracking.
• Skills in creating training materials or leading team workshops.
• Familiarity with Summit County Breckenridge and seasonal guest needs.
• Spanish or other language skills a plus

Compensation & Benefits

• Health vision and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs lodging and gear discounts sporting/concert event tickets pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. Weve been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until July 17 2026.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity

Employer.