Assistant General Manager

The Assistant General Manager serves as a supporting role to General Manager. The Assistant General Manager is responsible for the development and execution of hotel operations while maintaining the integrity of the hotels service standards. The AGM will oversee the daily operation of all resort departments including but not limited to Front Office Housekeeping Maintenance Banquets and Food & Beverage. âThe Assistant General Manager is responsible for various financial aspects of the hotel and for ensuring all relationships with our guests hosts sales and vendors are maintained positively and professionally at all times.

Essential Functions

• Assisting the Operational and Financial Management of the Property.
• Verifies that all brand standards are being maintained in each area of the property.
• Verifies that all team members meet or exceed all brand requirements.
• Manages the operation of all property departments.
• Maintains current licenses and permits as prescribed by local state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Review financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM.
• Supporting the Management and Development of Departmental Teams.
• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
• Sets clear performance expectations with the General Manager.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.
• Managing the Guest Experience.
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee-related concerns.
• Provides excellent customer service by being readily available/approachable to all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations and how to exceed them.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Performs other duties as assigned and needed.

Skills and Abilities

• Understand the mission vision and goals of the resort.
• Must possess excellent communication follow-up and organizational skills.
• Sets high personal performance standards.
• Must be proactive and have a creative positive and focused vision.
• Maintaining confidentiality and sensitive information is a must.
• Strong computer skills and proficiency in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for the department.
• Well organized focused and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read comprehend and write instructions correspondence reports and memos.
• Ability to communicate verbally and electronically with guests management co-workers.
• Ability to effectively present information to associates management guests members marina tenants and the public in one-on-one and group situations.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Ability to understand guest service needs.

Job Qualifications/Requirements

Education: Bachelors degree is required or an equivalent combination of education and experience.

Experience: Minimum 3 years of Hotel Management Experience. Hilton experience is preferred.

Additional: Will be required to work flexible scheduled shifts based on business needs.

Pay: The pay range for this position is $58000-$65000 per year annually plus incentive eligibility based on performance.

Physical Requirements & Working Conditions:

The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist push and pull stoop and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract express implied or otherwise and does not alter the at will employment relationship of the employer or employee. Management reserves the right to change modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability please contact:

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth breastfeeding and related medical conditions) sexual orientation gender identity or expression national origin ancestry age disability (physical or mental) medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable federal state or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA) Title VII of the Civil Rights Act the Americans with Disabilities Act (ADA) and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire your employment will be contingent on proof of identity and eligibility to work in the United States which will be confirmed through the federal E-Verify system.

Required Experience:

Director