Assistant General Manager
Job Location:
Sedona, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Los Abrigados Resort and Spa is hiring an Assistant General Manager. The Assistant General Manager supports the overall operational leadership of the resort and helps drive financial performance service excellence and property standards.
Los Abrigados Resort & Spa is an intimate resort located in the heart of Sedona nestled among some of the areas most beautiful surroundings. We welcome a diverse range of travelers from around the world while fostering a people-first culture rooted in inspired hospitality and growth opportunities for our team members. We believe in taking care of one another in all that we do and are excited for the future as we continue to welcome new team members.
Extraordinary People Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options including medical dental and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
Guest Experience Financial Performance and Operational Excellence:
Creates and sustains a positive guest experience by ensuring high service standards strong interdepartmental coordination and prompt resolution of service opportunities.
Builds manages and leads Association(s) operating and retail budgets while maintaining disciplined cost and labor controls.
Identifies and supports new revenue opportunities business enhancements and operational efficiencies that strengthen the guest experience and improve financial performance.
Uses operational insight and sound judgment to balance service delivery financial stewardship and execution of property priorities.
Quality Standards and Operational Efficiency:
Conducts regular inspections of units buildings and grounds to ensure property presentation cleanliness safety and readiness support a positive guest experience.
Evaluates deficiencies involving team members contractors or physical conditions and determines the most effective efficient and sustainable solutions.
Monitors daily service levels and operational performance to improve consistency reduce inefficiencies and ensure timely corrective action.
Remains alert to service gaps operational risks and areas of concern ensuring follow-through and accountability for resolution.
People First Leadership and Team Culture:
Develops coaches and holds department leaders accountable for performance service execution and alignment with operational priorities.
Provides ongoing guidance to direct reports on performance development decision-making and job-related matters to build leadership capability and succession strength
Establishes clear expectations reinforces accountability and promotes collaboration across departments to support consistent execution and service excellence.
Team Member Engagement Culture and Community Involvement:
Champions team member engagement initiatives across the property community and region including serving as a leader for the Grand Impact Committee.
Creates visibility and alignment through regular communication forums including daily leadership stand-up meetings department meetings executive leadership meetings and quarterly town halls.
Promotes a positive workplace culture through recognition communication and engagement efforts that strengthen morale connection and team member experience.
Embodies the Hilton Grand Vacations Values of Hospitality Integrity Leadership Teamwork Ownership and Now.
Completes all required Company training and compliance courses as assigned and champions overall training efforts for team members.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Qualifications
What are we looking for
To fulfill this role successfully you must possess the following minimum qualifications and experience:
- Working knowledge of resort/hotel operation including oversight of multiple functional areas such as front office housekeeping maintenance security
Knowledge of budget administration labor management and cost controls.
- Ability to monitor service delivery conduct property inspections identify operational issues and implement corrective action.
- Demonstrated leadership coaching and performance management skills for department managers and supervisors.
- Strong written and verbal communication skills with the ability to lead meetings support team member engagement and maintain compliance with company policies and procedures.
- Experience in vacation ownership HOA-managed resorts or branded resort operations strongly preferred.
- Bachelors Degree Strongly Preferred (if not Associates degree) and a minimum of 7 years of related experience in a management role
Required Experience:
Director
About Company
Hilton Grand Vacations offers career opportunities with great benefits, like highly discounted hotel stays. Learn more.
