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Assistant General Manager Premium Services
Job Location:
Job Location:
Pickerington, OH - USA
Yearly Salary:
$ 50000 - 60000
Yearly Salary:
Posted:
19 August 2026 (30+ days ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Assistant General Manager
Premium Services
Midwest Shooting Center
Full-time $50000$60000 per year (base performance incentives)
About Us
Midwest Shooting Center is redefining the modern shooting range experience through professionalism hospitality and a focus on safety and service. With multiple locations and a growing member base we are building a customer-first culture that sets the standard in our industry.
Position Overview
As a Premium Services Manager youll lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention youll ensure every client and member interaction is handled with accuracy responsiveness and care. Youll also coach and support your team to deliver consistent high-quality service that keeps members engaged and loyal.
What Youll Do
Premium Services
Midwest Shooting Center
Full-time $50000$60000 per year (base performance incentives)
About Us
Midwest Shooting Center is redefining the modern shooting range experience through professionalism hospitality and a focus on safety and service. With multiple locations and a growing member base we are building a customer-first culture that sets the standard in our industry.
Position Overview
As a Premium Services Manager youll lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention youll ensure every client and member interaction is handled with accuracy responsiveness and care. Youll also coach and support your team to deliver consistent high-quality service that keeps members engaged and loyal.
What Youll Do
- Oversee all account management processes including onboarding freezes payments delinquency cancellations and renewals.
- Manage the training client experience ensuring sessions are scheduled delivered and supported effectively
- Coach and support instructor to uphold Safety consistency and professionalism in every training session.
- Respond quickly to member inquiries and concerns providing proactive and professional solutions.
- Track and analyze key metrics such as retention delinquency and satisfaction to identify improvement opportunities.
- Drive member retention and satisfaction through exceptional service standards.
- Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.
- Conduct regular team meetings performance reviews and service audits to maintain accountability and alignment.
What Success Looks Like
- Members and training clients remain active and engaged long-term.
- Accounts are accurate compliant and efficiently managed.
- Member and client issues are resolved promptly and effectively.
- Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service.
- Collaboration between departments enhances the overall guest experience.
Who You Are
- Highly responsive and customer-service oriented.
- Excellent communicator and empathetic problem-solver.
- Organized detail-driven and capable of managing multiple priorities.
- Experienced in coaching and developing front-line service staff.
- Collaborative professional and comfortable working across departments.
Compensation & Benefits
- Annual salary range: $50000$60000 depending on experience and performance.
- Performance-based incentives.
- Health dental and vision insurance.
- Employee discounts on products services and training.
- Career growth opportunities within a rapidly expanding company.
Join the Midwest Shooting Center Team
If youre passionate about delivering exceptional service developing people and creating long-term customer loyalty we want to hear from you. Apply today to become a Customer Service Manager with Midwest Shooting Center.
If youre passionate about delivering exceptional service developing people and creating long-term customer loyalty we want to hear from you. Apply today to become a Customer Service Manager with Midwest Shooting Center.
Required Experience:
Director
About Company
Experience the best in firearms training and indoor shooting range fun at Midwest Shooting Center's Detroit, MI location. Visit us today to learn more.
