Assistant General Manager

Additional Information: This hotel is owned and operated by an independent franchisee Maya Hotels. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

• Assist the General Manager in developing implementing and monitoring financial and operational plans to maximize profitability.
• Make recommendations for capital improvements to enhance the hotels assets and brand loyalty.

• Plan assign work and establish performance and development goals for team members.
• Provide mentoring coaching and regular feedback to improve performance and recognize achievements.
• Educate train and motivate staff ensuring they have the market knowledge tools and resources to succeed.
• Oversee salary recommendations disciplinary actions and staffing decisions in compliance with company policies.
• Foster teamwork and quality service through effective communication with department heads.
• Lead by example and demonstrate Maya Hotels core values.

• Interact with guests clients and key stakeholders including travel industry representatives local community leaders and government officials.
• Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities.

• Ensure a safe and secure environment for guests team members and hotel assets in compliance with company and regulatory policies.
• Serve as a public relations representative promoting the hotel and brand within the local community.
• Drive team engagement in community activities business partnerships and sustainability initiatives.
• Develop and implement environmentally conscious action plans to reduce the hotels carbon footprint.
• Maintain a safe working environment including hazard prevention proper chemical use and injury prevention.
• Support and promote hotel recycling and sustainability programs.

• Education: Bachelors degree in hospitality management Business or a related field preferred.
• Experience: 2 years of hotel management or supervisory experience; experience with Hilton IHG or Marriott brands is a plus.
• Leadership & People Management: Proven ability to motivate train and lead a successful hospitality team.
• Financial Acumen: Strong budgeting forecasting and revenue management skills.
• Guest Relations: Passion for enhancing guest experiences and maintaining high service standards.
• Problem-Solving & Decision-Making: Ability to remain calm under pressure and resolve challenges efficiently.
• Community Engagement: Strong ability to represent the hotel in the local market and foster partnerships.
• Flexibility: Willingness to work varied schedules including evenings weekends and holidays as needed.

• Ability to stand and walk for extended periods during hotel inspections and guest interactions.
• Ability to lift and carry up to 25 lbs. occasionally (e.g. reports supplies).
• Frequent bending reaching and handling office equipment.
• Comfortable working in a fast-paced hospitality environment with changing demands.

This company is an equal opportunity employer.

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