Assistant General Manager

Position: Assistant General Manager

The Assistant General Manager (AGM) is responsible for maximizing hotel operations including guest and employee satisfaction financial performance sales and revenue generation and delivering a return on investment to ownership. The AGM will oversee and model efficient and courteous service throughout the hotel in accordance with company standards while maximizing revenue. This role involves close coordination with various departments to ensure smooth operations and a positive guest experience.

Pay Range:based on experience and qualifications

Essential functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Direct and coordinate activities across the front desk housekeeping reservations guest service security and maintenance departments.
• Maximize Average Daily Rate (ADR) and occupancy levels.
• Collaborate with Sales and Operations departments to align strategies and optimize performance.
• Motivate coach and train department leaders to enhance service quality and operational efficiency.
• Understand financial statements and budgets including staffing guidelines and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Guide develop and/or implement policies procedures and systems to improve business operations.
• Ensure that all team members especially Front Desk Associates understand and anticipate guest expectations.
• Empower associates to satisfy guests and make decisions that enhance the guest experience.
• Actively solicit feedback from guests to continuously improve service.
• Ensure that guest complaints are promptly addressed and resolved.
• Ensure that associates maintain a professional appearance and a welcoming demeanor.
• Review incoming reservations pre-block rooms with special requests and coordinate with appropriate staff members.
• Oversee the VIP program and ensure its proper execution.
• Manage cash checks and credit card transactions ensuring accuracy and compliance with company policies.
• Prepare and manage the team schedule and reconcile room discrepancies with the Executive Housekeeper.
• Complete weekly and monthly reports as required.
• Attend required meetings and maintain effective communication with all departments.
• Manage all aspects of the safety program including training reporting and incentives.
• Ensure compliance with local state and federal safety regulations.
• Properly handle and account for keys and be knowledgeable of emergency procedures and security concerns.
• Consistently communicate performance standards to staff and build teamwork.
• Conduct departmental meetings and maintain a cooperative work environment.
• Assist in recruiting training and evaluating new associates.
• Provide ongoing coaching and support to team members fostering a positive and productive work environment.
• Maintain strict adherence to safety and security protocols including the proper handling of keys lost and found items and emergency procedures.
• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
• Perform additional duties as assigned by the General Manager supporting the overall success of hotel operations.

Qualifications:

• Education: High school diploma or equivalent required; further education in hospitality or related fields preferred.
• Strong understanding of budget management cost controls and financial statements.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and welcoming demeanor in all guest interactions.
• Knowledge of the local area hotel services and facilities.
• Ability to work a flexible schedule including evenings weekends and holidays.

Taking Care of You Our Benefits

At Ivy we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status and full details will be shared with you during your first 30 days. Heres a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness Hospital Indemnity & Accident Plans
• Pet Insurance
• Eligible for 401(k) participation after 90 days of full-time employment.

Time to Recharge

• Paid Time Off (PTO) available as its accrued
  
  

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

In accordance with company policy Ivy Hospitality does not hire minors; all applicants must be 18 years or older.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.