Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee Columbia Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

What Success Looks Like:

Your Impact

• Supervising procedural aspects of the hotels front office (Including Front Desk Valet PBX and Reservations if applicable) maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary such as registration check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements including room requests amenity placement welcome letters gifts etc.
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training coaching and development of team members.
• Assisting with interviewing team members.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying guests with directions and information regarding property amenities services and hours of operation and local areas of interest.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals.
• Performing other reasonable job duties as requested by Supervisors.

Job Qualifications:

• 2 years front-desk supervisory or lead experience in Marriott hotels required.
• Strong Lightspeed knowledge and experience.
• Strong written and verbal communication skills required.
• Previous customer service or guest relations experience required.
• The ability to read write and speak English fluently is required to analyze and interpret general business periodicals
• professional journals technical procedures or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers clients customers and the general public.
• The ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.
• The ability to acquire a WA MAST Certification.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook Excel and Word.

Wage Range: $30-33/hr DOE Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical Dental Vision Disability 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging Dining Spa Golf and Retail (Yes Discounted Travel!) Employee Assistance Program Columbia Cares Volunteer Opportunities Committee Participation Opportunities (Fun Philanthropic Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe)

The hourly pay range for this position is $30.00 to $33.00.

This company is an equal opportunity employer.

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