Assistant Front Office Manager

What you will be doing:

• To assist the guests during and throughout their stay and insure all guest concerns are handled in a caring and professional manner with the proper corrective actions/follow up taken.
• To ensure high levels of performance and motivate all the Front Office team members
• To be an SMI ambassador an essential first or last contact for our VIPs and group guests.
• To maintain open lines of communication with all other hotel departments.
• To maintain cleanliness safety and order in all of his/her work areas and public area spaces.
• Work closely with Housekeeping in the control and distribution of guestrooms and maintenance of public spaces.
• Work closely with Reservations in the control of room availability and increase revenue through correct billing/rebating procedures and upselling.
• Assist the Director Front Office in various projects completing assigned work in a timely and professional manner.
• Assists in the leading of the Front Office Team including Royal Service Front Desk Bellman Valets Greeters Lobby Greeters Concierge and Business Center.
• Check group bills daily for accuracy.
• Other duties as assigned

SUPERVISORY RESPONSIBILITES

• To oversee the daily task performed by the front office team.
• To assist the managers in helping with guest and employee issues and questions.
• To support the environment in which their managers have created.
• To help with employee motivation and support
• To help in the training of new employees.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer service experience a benefit
• Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.
• Strong communication skills to interact with all types of guests and employee situations.
• Past managerial experience is preferred; demonstration of leadership qualities and skills is acceptable.
• Ability to work under pressure and in guest contact areas and prioritize information quickly.

Additional Information :

Fairmont Sonoma Mission Inn & Spa an elegant Spanish mission-style Inn boasts exceptional accommodation in the heart of Wine Country.  As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time