Assistant Front Office Manager

Now Hiring: Assistant Front Office Manager!

Are you a hospitality leader who enjoys creating memorable guest experiences and helping a team succeed Were looking for an Assistant Front Office Manager to join our Resort Operations team and help lead the day-to-day Front Office experience.

In this role youll work closely with the Front Office Manager to oversee Front Desk operations and support teams including PBX Night Audit Transportation Concierge and Room Control. Youll be a visible hands-on leader who helps team members succeed supports guests when they need assistance and helps ensure the resort operates smoothly from arrival to departure.

Location: 9940 S Las Vegas Blvd Las Vegas NV 89183

Compensation: $70000.00 Annually

What Youll Do

• Support the Front Office Manager with daily operations ensuring company policies safety procedures and service standards are followed.

• Lead coach train and support Front Office team members including assisting with hiring scheduling onboarding and performance management.

• Deliver exceptional guest service by addressing questions special requests complaints and escalated concerns professionally.

• Oversee daily room status arrivals departures occupancy needs cash handling and other Front Office operations.

• Review reports and communicate operational updates concerns and opportunities to the Front Office Manager.

• Coordinate with Housekeeping Maintenance Activities Sales Reservations and other departments to ensure a seamless guest experience.

• Assist with departmental administration including payroll inventory reporting documentation and scheduling.

• Support VIP arrivals groups special accommodations team meetings training and safety procedures.

• Serve as Manager-on-Duty when assigned and support other departments during peak periods.

• Help drive guest satisfaction operational efficiency and improved RCI Check-In/Check-Out scores.

What Were Looking For

• 2 years of front office guest services or hospitality operations experience.

• Previous supervisory or leadership experience preferred.

• Hotel resort or timeshare experience strongly preferred.

• A natural leader who enjoys coaching and developing others.

• Strong communication interpersonal and problem-solving skills.

• Ability to remain calm and professional when handling guest concerns or challenging situations.

Why Join Us

At Vacatia our resorts are all about creating memorable experiences for our owners and guests. As an Assistant Front Office Manager youll have the opportunity to make a direct impact on the guest experience while developing your leadership skills and growing within Resort Operations.

If youre passionate about hospitality enjoy leading a team and thrive in a fast-paced environment wed love to meet you!

Apply today and take the next step in your hospitality leadership career!

Vacatia Inc. is an Equal Opportunity Employer M/F/D/V and believes in diversity in the workforce.