Assistant Front Office Manager

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic and motivated individual for the position of Assistant Front Office Manager at our StepStone Hospitality managed hotel. If you are a results-driven guest-focused and experienced sales professional we want you to be a part of our team!

Administration

Maintain high standards of quality guest service.

Achieve budgeted revenues and expenses; maximize profitability across guest services.

Develop short- and long-term financial and operational plans aligned with overall hotel objectives.

Oversee all operational aspects in the GMs absence including Engineering Housekeeping and F&B.

Lead resolution of guest issues and escalations promptly and professionally.

Drive guest satisfaction through employee development and exceptional service delivery.

Manage the reservations function to maximize room occupancy and average daily rate through strategic upselling.

Maintain accurate procedures for credit control financial transactions security of assets and guest safety.

Respond to and resolve guest requests complaints and questions in a courteous and timely manner.

Proficiently use various office and accounting software systems.

Support

Strong command of the English language to communicate effectively with guests team members and vendors.

Ability to assist in designing and preparing statistical reports and presentations.

Accurately compile and report operational information.

Provide support across various office functions as needed.

Consistently uphold all StepStone and hotel policies and procedures.

Attend all required meetings.

Personal Effectiveness

Completes projects and assignments thoroughly professionally and with care.

Adapts effectively to high-pressure situations and embraces change.

Takes ownership of personal growth and professional development.

Maintains a professional appearance and demeanor at all times; models standards for the entire team.

Communication

Understands and actively promotes the StepStone mission and core values.

Expresses ideas and conveys information clearly effectively and professionally.

Listens actively and attentively to guests and colleagues.

Shares company information decisions and concerns with appropriate parties in a timely manner.

Resolves disagreements constructively and maintains respectful relationships with peers and co-workers.

Required of All Associates

Ability to lift a minimum of 20 pounds.

Ability to push bend stoop reach overhead and perform tasks requiring manual dexterity.

Ability to hear write and type accurately.

Ability to pull a minimum of 20 pounds.

Additional duties may be assigned as needed.

Additional Requirements Specific to This Role

Comprehensive knowledge of all hotel departments and functions.

Working knowledge of applicable federal state and local health safety and legal regulations.

Strong mathematical and computer skills.

High school diploma required; additional education or relevant training preferred.

Ability to obtain required licenses or certifications in a timely manner.

CPR certification required; first aid training preferred.

Additional language proficiency preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.