Assistant Front Office Manager

Pyramid Downtown Berkeley Management LP

Job Location:

Berkeley, CA - USA

Monthly Salary: $ 70000 - 75000

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18000 associates across the United States Caribbean and Europe. Our platform includes Benchmark Resorts & Hotels a collection of distinctive independent properties; Axiom Hospitality our European hotel management company; and PYRAMIDWORKS which provides integrated workplace and facilities services. With corporate offices in Boston The Woodlands Texas and London Pyramid combines global scale with a hands-on approach focused on exceptional service operational excellence and long-term partnerships.

At Pyramid our people are at the heart of everything we do. We are committed to creating an environment where associates are respected supported and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders take on meaningful stretch assignments and gain exposure to a diverse portfolio of properties brands and markets. Whether you are beginning your hospitality career or bringing years of experience youll find opportunities to learn develop and make an impact.

Our commitment to associates guests owners and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today The Boston Globe and The Houston Chronicle to earning top travel accolades from Travel Leisure Condé Nast Traveler Forbes Travel Guide and U.S. News & World Report these recognitions reflect the culture service excellence and commitment to people that define the Pyramid experience.

About our property:

Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high this Berkeley CA hotel features 331 suites with fully equipped kitchens separate living spaces and a thoughtful collection of modern amenities. We offer over 15000 . of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley not only do we welcome DIVERSITY We embrace it encourage it and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ

What you will have an opportunity to do:

Oversees the daily front desk operations including check-ins check-outsreservationsand guest inquiries.

Ensure all front desk procedures align with hotel policies and brand standards.

Maintain accuracy with guest recordsbillingand payment processing.

Oversee cash handling proceduresdepositsand billing accuracy.

Coordinate with housekeeping and maintenance teams to ensureroomreadiness and guest satisfaction.

Foster a positive work environment and promote teamwork among associates.

Monitor staff performance and provide coaching and feedback.

Recruit trainscheduleand supervise front desk associates.

Address and resolve guest complaints and special requests promptly and professionally.

What are we looking for

Bachelorsdegree in hospitality management or related field is preferred.

3-5 yearsof experience in front desk or hotel operations with at least 1-3 years in a supervisory role.

Experience with property management systems and hotel reservation software is preferred.

Excellent customer service and conflict resolution abilities.

Strong leadershipcommunicationand problem-solving skills.

Ability to work flexiblehours;including weekends and holidays.

Compensation:

$70000

$75000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Required Experience: