Assistant Front Office Manager

Position Summary

As anAssistantFront Office Manager you will be responsible for managing all aspects of the daily operations including guest service training hiring and administrative responsibilities in accordance withbrand standards and direction of the Front OfficeManager.

Essential Functions

• Maintain a strong presence on the front desk to deliver exceptional guest service and provide coaching and counseling to front desk agents as needed.
• Handle guest complaints problem-solving disturbances and any special requests during shifts acting as the Manager on Duty.
• Lead daily pre-shift meetings with the Front Office staff and hotel management to align on daily activities and priorities.
• Enforce asset control procedures maintain accurate logs inform staff about VIPs and special requests and ensure adherence to the Guest Recovery program.
• Greet guests upon arrival ensure special requests are fulfilled and escort guests to their rooms when appropriate.
• Oversee arriving reservations monitor no-shows and encourage creative upselling opportunities to optimize hotel revenue.
• Recruit retain train and monitor Front Office employees ensuring compliance with hotel policies and maintaining a professional service-focused environment.
• Coordinate with the Housekeeping Department to enhance guest services and ensure smooth cross-departmental communication.
• Adhere to the Front Office budget and ensure departmental supplies are replenished following established par levels.
• Ensure all Front Office staff are aware of and adhere to fire emergency and security policies and procedures.
• Maintain knowledge of and comply with departmental policies brand standards service procedures 4 Keys service standards and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills and Abilities

• Understand the mission vision and goals of the hotel.

• Must be able to prioritize and work efficiently with limited supervision.

• Must be detail oriented and able to multi-task efficiently.

• Must be able to speak and understand and communicate the primary language(s) used in the workplace.

• General knowledge of the city where the hotel is located and its attractions.

• Extensive knowledge of the hotel its services and facilities.â

• Strong team player able to partner with management and other employees in a professional manner.

Physical Requirements & Working Conditions:

The minimum physical requirements for this position include but are not limited to:

Flexible and long hours sometimes required

Must be able to lift and/or carry up to 50 pounds

Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation

Ability to stand and walk for extended periods of time

Ability to bend and twist push and pull stoop and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract express implied or otherwise and does not alter the at will employment relationship of the employer or employee. Management reserves the right to change modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability please contact:

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth breastfeeding and related medical conditions) sexual orientation gender identity or expression national origin ancestry age disability (physical or mental) medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable federal state or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA) Title VII of the Civil Rights Act the Americans with Disabilities Act (ADA) and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire your employment will be contingent on proof of identity and eligibility to work in the United States which will be confirmed through the federal E-Verify system.

Required Experience:

IC