Assistant Front Office Manager

Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlingtons sports district. Team members support 888 rooms five dining venues pools spa services and 266000 square feet of event space with skybridge access to Live! by Loews.

Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits 401(k) & company match
• Paid Sick Days Vacation and Holidays Paid Bereavement Paid Pet Bereavement
• Training & Development opportunities career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates other discounts perks and more

What Were Looking For:

An experienced and dynamic Assistant Front Office Manager who will lead the guest services team with confidence and care ensuring every interaction reflects Loews Hotels commitment to excellence. As the face of our front desk operations youll champion service standards inspire your team and create seamless experiences that leave lasting this role youll balance operational precision with a warm welcoming approach that makes every guest feel valued.

Who You Are:

• Empathetic Leader: You inspire and motivate your team fostering a culture of collaboration and positivity

• Guest-Centric Professional: You anticipate needs and deliver personalized experiences that exceed expectations

• Clear Communicator: You engage with guests and colleagues with confidence clarity and professionalism

• Solutions-Oriented Thinker: You thrive under pressure resolving challenges with creativity and sound judgment

• Organized Multitasker: You manage priorities effectively in a fast-paced environment without compromising quality

• Veterans and military spouses are encouraged to apply

What Youll Do:

• Oversee daily operations of the Front Office team ensuring smooth and efficient service delivery

• Lead and mentor team members to maintain high performance morale and adherence to Loews service standards

• Manage payroll processes including scheduling timecard edits and approval of time-off requests

• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty

• Coordinate room allocations and collaborate with housekeeping to meet guest preferences

• Develop and deliver training programs to support team growth and operational excellence

• Serve as the primary point of contact for internal and external inquiries.

• Conduct audits and maintain accurate financial records including payment processing and performance reporting

• Partner with leadership on initiatives to promote hotel services and improve operational efficiency

• Respond to emergencies with professionalism ensuring guest and team safety

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigne

Your Qualifications Include:

• Bachelors Degree or relevant work experience required

• Minimum of two years guest service experience in hotel hospitality preferred

• Minimum one-year guest service leadership role preferred

• Experience with previous Property Management System preferred Opera System

• Knowledge of budgeting forecasting and financial analysis in a hotel setting preferred

• Ability to stand for long periods of time required

Who Youll Supervise:

• Front Desk Team

• Guest Services Team