Assistant Event Services Manager | Full-Time |Mullett Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Assistant Event Services Manager works in the Events department and is responsible for assisting with the planning and execution of Mullett Arena events. The ideal candidate will exhibit a strong aptitude for leadership and project management and a true passion for delivering first-class customer service.

This role pays an annual salary of $50000-$58000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until October 30 2026

Mullett Arena is a 5000-seat multi-purpose arena located at 411 S. Packard Dr. Tempe Arizona. The arena opened on October 14th 2022 and is managed by Oak View Group. The arena houses 22 suites 600 club seats and 15 loge boxes. The arena is home to ASU Sun Devils Hockey NBA G League Valley Suns and hosts a variety of events year-round.

• Take ownership of assigned events in the facility inclusive of working with tour personnel and briefing relevant stakeholders.
• Support events personnel with contracted vendors such as security and emergency medical.
• Building liaison with ASU internal departments such as Fire Police & Emergency Management.
• Manage scheduling of all part-time staff requested per event through various scheduling platforms.
• Work with event managers for event permitting needs to ensure compliance.
• Effectively lead direct and work alongside part-time staff with the goal of creating exceptional experiences at Mullett Arena.
• Assist with managing guest services activities such as lost and found coordination.
• Assist with creating and leading events for part-time staff recognition and providing continuous opportunities for staff to remain engaged and part of the team.
• Help coordinate staff check-ins call-offs event briefings and post-event meetings with guest services staff.
• Respond to staff and guest inquiries and concerns daily through both verbal and written communication.
• Serve as Manager on Duty with full autonomy for assigned events as well as in the absence of other Management staff.
• Work with event managers to ensure all laws codes ordinances policies procedures risk management safety precautions rules/regulations and emergency procedures are followed.
• Assist with managing and advancing both large-scale events and ancillary events including concerts sports events VIP receptions and special events.
• Communicate and disseminate event-related information to appropriate departments vendors and others to ensure overall event understanding.
• Develop and maintain effective working relationships with clients partners and all stakeholders.
• Empower staff to take opportunities to create memorable experiences and/or resolve guest concerns timely effectively and with great service.
• Strategically position guest services staff on an event-by-event basis.
• Help with building signage needs specific to guest services & security.
• Perform other administrative duties such as reviewing and uploading invoices reviewing payroll and responding to event inquiries via email or phone.
• Take on special projects and additional responsibilities as assigned by the Event Managers.

• Bachelors degree from an accredited college or university in sports/event management business hospitality management or a related field.
• 3-5 years of previous experience with event services preferably in a sports facility.
• Availability to work a flexible events driven schedule including evenings weekends and holidays.
• Proficiency in Microsoft Office Suite (Word Excel Outlook etc.).
• Must possess strong organizational skills attention to detail and be able to meet strict deadlines.
• Ability to work in a high-energy environment including standing and walking for extended periods.
• Must be a self-starter and can work under minimal supervision.
• Positive attitude professional demeanor and a team-oriented mindset.
• A high degree of personal integrity and consistently put the interests of the organization ahead of their own.
• Solutions focused and open-minded.
• Willingness to work with numerous departments in a fast-paced environment.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.