Assistant Event Services Manager | Full-Time | Moody Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Assistant EventServicesManager reports directly to the SeniorDirectorof EventServices.The Assistant EventServicesManageris responsible forassistingwiththe planning and execution of Moody Center events including basketball games concerts and family shows.

This role pays an annual salary of $50000-$60000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until August 28 2026.

At Moody Center in Austin Texas we are building a championship organization that serves our fans community and business partners through world-class sports entertainment and experiences.We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyondfor our clientspatronsand community.

Moody Center is Austins new arena that gave the Live Music Capital of the World the world-class arena it deserves. Moody Center is a premier 15000 seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts the new arena is home to The University of Texas Womens and Mens basketball games family shows and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group Live Nation/C3 Presents The University of Texas at Austin and Minister of Culture Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music.

We want you to join our team and create the mostelectricentertainment experience in thenation.

• Take ownership of assigned events in the facility inclusive of scheduling staff working with tour personneland briefing relevant stakeholders.
• Liaison with the security vendor management team to ensure operations are carried out professionally.
• Manage scheduling of all part-time staff requested per event through various scheduling platforms.
• Effectively lead direct and work alongside part-time staff with the goal of creating exceptional experiences at Moody Center events
• Assistwith creating and leading events for part-time staff recognition andprovidingcontinuous opportunities for staffto remain engaged and part of the team.
• Coordinate staff check-inscall-offs event briefings and post-event meetings with Guest Services and Security Management.
• Respond to staff and guest inquiries and concerns daily through both verbal and written communication.
• Assistwith managing Guest Services activities (Lost and Found Tots tag-a-long program)
• Ensure oversight of all incident reports during events andaccurateinformation is being documented.
• Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff.
• Work with event managers to ensure all laws codes ordinances policies procedures risk management safety precautions rules/regulationsand emergency procedures are followed.
• Assist with managing and advancing both large-scale events and ancillary events including concerts sports events VIPreceptionsandspecial events.
• Communicate anddisseminate event-related information toappropriate departments vendorsand others to ensure necessary levels of staffing coverage and overall event understanding.
• Develop andmaintaineffective working relationships with clients partners and all stakeholders.
• Empower staff to take opportunities tocreatememorable experiences and/or resolve guest concernstimely effectively and with great service.
• Resolve problemsin a timely manner; analyze and gather information andidentifyalternative solutions quickly and effectively.
• Effectively manage internal security technology programs including Genetec and ISS 24/7.

• Bachelors degree from an accredited college or university in public assembly facility management hospitality management business administration or a related field is preferred. Relevant education and experience may be substituted as appropriate.
• 2-3yearsexperience in large sports and/or music entertainment management and/or production.
• Event experience with large-scale events in a stadium or concert setting ofa similar size(15000 seats) is highly desirable.
• Extremely organized and detail-oriented resourceful a quick learner and able to handle multiple projects simultaneously.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Excellent customer service skills.
• Must be able towork a flexible schedule inclusive of weekends nights and holidays as .
• Ability to lift heavy objects as needed.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.