Assistant Director, Ticket Operations (Athletics)

The Athletics Department is dedicated to excellence in collegiate sports building a modern model of intercollegiate athletics fostering integrity innovation and student-athlete success.

The University of Arizona Athletics Department invites you to apply to the role ofAssistant Director Ticket Operations. The Assistant Director of Ticket Operations is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for three assigned sports (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports from start to finish as well as leading the box office on event days.

This position requires the ability to work a flexible schedule including nights and weekends and travel as needed.

This position is not eligible for visa sponsorship.

Outstanding U of A benefits include health dental and vision insurance plans; life insurance and disability programs; paid vacation sick leave and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services please click here.

• Coordinate ticket operations for assigned sports includingprogramming renewals invoicing seat relocations digital ticketingmanagement and post-season processes.
• Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events including season tickets single-game tickets and special promotions.
• Collaborate with multiple departments including Development Ticket Sales and Marketing on ticket salesplans strategy and timelines for assigned sports.
• Build relationships with coaches interdepartmental staff and campus partners along with keeping customerservice as a top priority.
• Assist the ticketing staff by providing updated sales materials and training when necessary to provide a highlevel of service for customers.
• Create reports for senior leadership tracking sales trends and processes.
• Assist with hiring training and supervising student workers in-officeand at events.
• Ensure student workers have the necessary support to answerquestions and provide excellent customer service over the phone andin-person.
• Budget accountability and additional duties as assigned.

Knowledge Skills and Abilities:

• Demonstrated extensive knowledge of the Paciolan Ticketing System.
• Knowledge of NCAA rules and regulations.
• Ability to problem solve and make decisions.
• Demonstrated ability to communicate effectively with individuals at all organizational levels and project a positive professional attitude.
• Expected to build relationships with coaches interdepartmental staff and campus partners along with keeping customer service as a top priority.
• Self-motivated detail-oriented and dedicated to initiate lead and support value-added projects.
• Demonstrated organizational skills including the ability to plan establish priorities and successfully manage multiple high-priority projectssimultaneously.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelors degree or equivalent advanced learning attained through professional level experiencerequired.
• Three years of relevant work experience or equivalent combination of education and workexperience.

• Masters degree.
• Direct experience within Division 1 collegiate athletic ticket operations.
• Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
• Demonstrated experience with interpersonal communication and time management skills.
• Experience with Microsoft Office Suite.

1. Describe your knowledge and understanding of NCAA and Big-12 rules and regulations as they pertain to recruitment and regulations

2. Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school AAU sports club junior college or 4-year institution student-athlete athletics team or department.

3. Applicants for this position are subject to the following NCAA Bylaws 11.4.2 11.4.2.1 11.4.2.2 11.4.3 11.4.3.1 11.4.3.2 11.4.4 11.4.4.1 and 11.4.4.2. You may be asked about these Bylaws in an interview and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona if you are selected for employment. Do you understand that by submitting your application for employment you are affirming that you have read these Bylaws and that such Bylaws would not preclude your employment by The University of Arizona

4. Are you the parent coach relative or guardian of a prospective student-athlete (i.e. student in 9-12 grade or 712 grade for mens basketball or junior college student) in the sport of mens basketball womens basketball or football or have any other type of association with any prospective student-athlete in the sports of mens basketball womens basketball or football If yes please explain.

5. Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e. student in 9-12 grade 712 grade for mens basketball or junior college) in the sport of mens basketball womens basketball or football If Yes please explain.

6. Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade 7-12 grade for mens basketball or junior college) in the sports of football mens basketball or womens basketball might render your application ineligible for consideration