Assistant Director, Student Success Analytics and Engagement Technologies

Western Kentucky University (WKU) is a student-centered applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906 WKU is the third largest public four-year institution in the Commonwealth of Kentucky with approximately 16293 students and nearly 2612 faculty and staff employees.

Western Kentucky University is committed to empowering its campus community. At the heart of our mission we seek to provide holistic education and employment experiences that prepare students faculty and staff to become effective scholars contributors and leaders in our ever-evolving communities.

Located 65 miles north of Nashville TN and just over 100 miles south of Louisville KY WKUs main campus is in Bowling Green KY - a city with approximately 70000 residents. Our population is ethnically diverse with more than 85 languages spoken in and around Bowling Green and people from 35 nationalities call our community home.

Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKUs strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid-time off for holidays vacation and sick leave and a tuition discount program for employees and dependents are also provided. Learn more about WKU and Bowling Green at Description:

The Assistant Director of Student Success Analytics and Engagement Technologies serves as a key leader in advancing Western Kentucky Universitys student success retention and engagement initiatives through the effective implementation utilization and assessment of enterprise student success technologies to ensure data-informed practices. Reporting to the Assistant Provost for Student Success and Online Learning this position provides operational leadership analytics support and campus coordination for WKUs academic advising student development and engagement and academic support and recovery platforms.

The Assistant Director works collaboratively across Academic Affairs Student Affairs Enrollment Management Academic Advising Career Development and Academic Support and Retention Programs to promote adoption of student success technologies build institutional capacity for data-informed decision-making and ensure campus stakeholders effectively leverage analytics and engagement data to improve student outcomes.

This position combines expertise in analytics project implementation change management training and stakeholder engagement to maximize institutional return on investment in student success technologies and support WKUs strategic priorities related to retention persistence student development and post-graduation success.

Primary Responsibilities

• Support the effective utilization and continuous improvement of the Civitas Learning Student Impact Platform and Suitable by serving as the primary operational resource for campus users.
• Coordinate training onboarding and professional development opportunities for faculty staff advisors and student success professionals to increase proficiency and adoption of student success technologies.
• Develop user guides resource materials and communication strategies that promote consistent and effective platform use across academic and student support units.
• Monitor platform utilization identify opportunities to increase engagement and adoption and recommend strategies to improve participation among campus stakeholders.
• Serve as a liaison between platform users and institutional leadership by gathering feedback identifying challenges and communicating enhancement opportunities.
• Collaborate with campus partners to integrate student success technologies into advising retention academic support career development and student engagement workflows.
• Analyze platform dashboards reports and engagement data to identify emerging trends opportunities and areas of concern affecting student success outcomes.
• Provide actionable insights and recommendations to the Assistant Provost for Student Success and Online Learning and campus stakeholders to support data-informed decision-making and continuous improvement initiatives.
• Evaluate the effectiveness of technology-enabled interventions and student success initiatives through ongoing assessment and analysis.
• Support implementation of new platform features enhancements and institutional initiatives designed to improve student engagement persistence retention and completion.
• Develop maintain and disseminate dashboards reports and visualizations that communicate student success retention persistence engagement and intervention outcomes to campus stakeholders.
• Coordinate analyses of key Civitas capabilities including Student Outcome Analytics Predictive Factors of Course Success Initiative Analysis Course Insights and Course Demand Analytics.
• Monitor student participation engagement activity completion and digital badge attainment within Suitable and provide reports that inform institutional engagement and student development initiatives.
• In collaboration with the Assistant Provost for Student Success and Online Learning facilitate campus adoption of student success technologies through stakeholder engagement consultation and change management strategies that support sustainable integration into institutional workflows.

• Masters degree in Higher Education Administration Educational Leadership Data Analytics Information Systems Student Affairs Business Analytics or a related field.
• Four years of progressively responsible experience in student success advising assessment analytics institutional research educational technology or related fields.
• Experience utilizing data to inform decision-making and improve organizational outcomes.
• Experience developing reports dashboards or assessment tools.

Salary: $57720

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all accordance with Title VI and VII of the Civil Rights Act of 1964 Title IX of the Educational Amendments of 1972 Section 504 of the Rehabilitation Act of 1973 Revised 1992 and the Americans with Disabilities Act of 1990 no form of discrimination or harassment will be tolerated at WKU on the basis of race color ethnicity national origin creed religion political belief sex sexual orientation gender identity/expression marital status age uniformed services veteran status genetic information pregnancy childbirth or related medical conditions or physical or mental disability in admission to career and technical education programs and/or activities or employment practices.

Persons with disabilities who need reasonable accommodations to participate in the application and/or selection process may contact the Office of Institutional Equity at for assistance. To report concerns related to WKUs Discrimination and Harassment Policy No. 0.2040 and/or WKUs Sex and Gender-Based Discrimination Harassment and Retaliation Policy No. 0.2070 please complete the Discrimination Harassment and Retaliation Reporting Form. Additional information regarding Title IX including contact information for the Title IX Coordinator and reporting options is available on WKUs Title IX website.

Information concerning educational programs offered by WKU are provided at: information related to job postings application status or the hiring process please email.

The following items must be submitted through this electronic talent management system:

• Cover Letter
• Resume

You will receive email confirmation that your submission has been received. The candidate review process will generally begin as materials are received.