Assistant Director, Student Outreach and Support (SOS) (Support and Intervention)

This position is being posted in accordance with the Colorado Equal Pay for Equal Work Act. The University is currently considering a preferred internal candidate for this role. This notice is provided to inform eligible applicants of the opportunity to apply.

At the University of Denver Student Affairs is at the heart of the student journeyempowering every student to thrive academically personally and professionally. Rooted in DUs signature4D Experience our division is committed to fostering holistic development through four dimensions: deepen intellect develop wellbeing discover character and design careers and lives of purpose.

Our work reaches far beyond the classroom. Through dynamic high-impact programs services and experiences offered at both the Denver Campus and the Kennedy Mountain Campus we foster inclusive communities promote health and wellness cultivate exploration engagement and leadership and develop a deep sense of belonging. We are committed to creating a high-touch environment where students and participants connect meaningfully grow confidently and thrive personally and collectively.

As a division we serve the broader DU and Denver community which includes:

• Current DU Students & Families
• Prospective Students & Families
• Faculty & Staff
• Alumni & Donors
• Local Community
• Companies & Organizations
• National Peers & Media

Together we are shaping a vibrant supportive and dynamic campus culture where every student and participant can discover their potential and make a meaningful impact.

The Student Affairs division includes the following units:

• 4D Experience
• Student Affairs Administration: Fundraising Marketing Communication
• Housing & Residential Education
• Driscoll & Community Commons
• Denver Dining (Sodexo)
• Business Operations & Division Resources
• Student Engagement
• New Student & Family Programs
• Kennedy Mountain Campus
• DU Outdoors
• Wellness & Recreation
• Health & Counseling Center
• Learning Effectiveness Program
• Student Disability Services
• Student Outreach & Support
• Student Rights & Responsibilities
• Veteran & Military Resources
• Office of the Dean of Students

Student Outreach and Support

Student Outreach & Support (SOS) helps students succeed by connecting them to resources and services developing a plan of action to meet their goals and navigating challenging situations. The SOS staff creates an inclusive and welcoming environment for students to develop and utilize skills in self-awareness self-advocacy resilience and navigation to maximize their educational experience.

Position Summary

The Assistant Director of Student Outreach and Support have a combined focus on support and intervention. They are responsible for the integrated case management of student behavioral intervention and proactive support and outreach. This integrated position reports directly to the Director of Student Outreach and Support with a liaison role to the Office of Student Rights and Responsibilities. This role balances addressing behavioral standards with proactive care initiatives. They are responsible for assigning cases in partnership with the Director and supervising appointed and non-appointed staff. The Assistant Director of SOS is the Acting Director in the Directors absence.

Please note: This position summary is not designed to capture all activities duties or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Essential Functions

Case Management and Behavioral Intervention

• Manages a caseload of high-level students experiencing significant disruptions to academics due to mental health behavioral or personal challenges.
  • Supervises evaluates and trains appointed and non-appointed staff positions to support case management intervention and resolution. This includes both within the Dean of Students Office and with partners such as Housing and Residential Education (HRE) and other key partners.
  • Partner with the Director on Case Reviews referrals and assignments. Serve as the backup for SRR case assignments in the absence of the Associate Director of SRR
  • Supports higher level student situations for CARE and other processes including Interim Actions and Interim Suspensions as the student support representative and other processes as assigned by the Director of SOS

• Faculty and Staff Consultations planning interpretation and action on the intersections of support and intervention with academic policies such as but not limited to academic exceptions academic standards policies as outlined in the bulletin and DoS policies including Medical Leave of Absence/Reentry Student Assistance Fund CARE team Honor Code-disruption to the learning environment and other relevant policies/processes.
  • Partner in writing researching and evolving student policies in partnership with departmental area and divisional leadership annually.
  • Coordinate Resolution and Support for higher level cases in consultation with the Director of SOS or designee and for Restorative Justice Informal Resolutions under the supervised guidance of the Director of SRR or designee.
• Crisis Support and Intervention partner with crisis situations to provide support and response with CARE Team Critical Incident Response team and other relevant process.
• Serve as liaison and on committees with key partnerships across campus to streamline communication intervention and support.

Knowledge Skills and Abilities

• Detail orientated and strong organizational skills.
• Familiarity with federal state and institutional policies impacting student services (e.g. FERPA Title IX Clery Act). Excellent interpersonal communication and conflict resolution skills with the ability to engage effectively with students faculty staff and external partners.
• Ability to respond to and manage complex student situations with discretion sound judgment and a student-centered approach.
• Deep understanding of student learning and development theory.
• Strong written verbal and interpersonal communication skills.
• Knowledge of Case Management Software (Maxient)
• De-escalation skills

Required Qualifications

• Bachelors degree in related area and five (5) years professional experience.
• Experience with conduct
• Experience with working with undergraduate and graduate students
• Experience working with faculty
• Experience with implementing student policies

Preferred Qualifications

• Masters degree in related area and eight (8) years professional experience
• Demonstrated experience designing implementing and assessing comprehensive student support programs that promote retention persistence and holistic student well-being.
• Proven leadership experience managing multiple functional areas (e.g. student outreach case management basic needs support wellness and student engagement programs).
• Experience supervising professional staff building high-performing teams and fostering a collaborative and accountable work environment.
• Experience collaborating across campus units (e.g. academic affairs enrollment management counseling services and student life) to coordinate integrated student support systems.
• Knowledge of best practices in student development theory crisis response behavioral intervention and case management in a university setting.
• Demonstrated commitment to fostering a culture of care belonging and student success within a dynamic and diverse campus environment.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

This position requires employees to work onsite 8:00am-4:30pm with occasional evening weekends and holiday shifts. (Schedules vary by department and position.) Staff are expected to support student Hallmark Tradition and other program events throughout the year. The University of Denver and Student Affairs recognize the utilization of flexible work arrangements where these arrangements are operationally appropriate and supervisor approved.

Application Deadline
For consideration please submit your application materials by 10:00 a.m. (MST) June 12 2026.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 10.

Salary Rate:
The salary rate for this position is $64000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.