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Assistant Director of User Services

University Of Illinois Springfield

Job Location:

Springfield, VT - USA

Yearly Salary: USD 63000 - 63000

Posted: 29 September 2026 (2 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Assistant Director of User Services

Posting Category:E

About UIS: Located in the state capital the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at .

Application deadline:

$63000.00

Summary:
In collaboration with the Associate University Librarian for Operations and Services(AUL) provides leadership and oversight for day-to-day operations of the User Services department including customer service access services staff and student employee supervision policy development and resource management. Supports strategic planning manages circulation functions within the Alma library system ensures effective service delivery and advances user-centered services that support library and university goals.

Duties & Responsibilities:

Manages the functions of the User Services department and development implementation and review of departmental collaboration with the Associate University Librarian for Operations and Services (AUL) provides leadership in the development of departmental goals and long-range planning. Oversees departmental inventory and resources and requests and recommends purchases of departmental resources. Provides training to departmental and library staff as needed. : 25%

Provides leadership in the areas of staff and student employee development. Supervises departmental staff in areas of responsibility overseeing work to meet department library and university goals. Oversees student employment program activities across the department. Includes hiring training supervising and evaluating student employees in areas of responsibility. : 25%

Develops interprets and evaluates department and operating policies to ensure they are human-centered and support the library and university missions. Provides leadership to library personnel in the execution and interpretation of library policies and procedures. Responsible for data collection in areas of responsibility including building headcounts and circulation statistics. : 15%

Responsible for the management and integrity of Alma functions and configuration for the User Services department. Collaborates with other library departments as needed on policies and procedures. Processes reports to support library operations. : 15%

Provides customer service in-person on the phone and online. Resolves complex patron inquiries and evaluates the need to override or grant exceptions to policies and procedures. Monitors the building while on duty which includes processing work orders to facilities and contacting facilities or campus police as needed. Performs basic tasks and duties in the instance that the department is short-staffed and operations need to be completed. Schedule includes working nights and weekends as needed. : 10%

Pursues professional development activities to expand knowledge and maintain currency. Serves on library campus and professional committees. Represents the Associate University Librarian for Operations and Services (AUL) as needed. : 10%

Minimum Qualifications:
Masters degree in library science or equivalent from an ALA-accredited school.
Minimum of five years of progressively responsible experience in library user services.
Minimum of 5 years of experience overseeing student employment programs.
Demonstrated experience in project management and process improvement.

Preferred Qualifications:
Demonstrated success in leading and managing change and implementing new workflows.
Strong record of setting and achieving goals through self-directed work and collaboration.

Knowledge Skills & Abilities:
Strong analytical organizational and problem-solving skills.
Creative and user-oriented philosophy of library services.
Strong interpersonal and organizational skills that facilitate collegial working relationships and effective advocacy for the library.
Demonstrated ability in designing and coordinating initiatives and bringing them to timely and successful implementation.
Demonstrated ability to cultivate and contribute towards a positive work environment by encouraging and supporting colleagues.

Travel Requirements:
0% This position may travel for professional conferences training or service assessment reasons as they there are no requirements to travel.

Employment Policies and other information:

The University of Illinois System is an equal opportunity affirmative action employer dedicated to building a community of excellence equity and diversity. We are committed to fostering an inclusive environment and we welcome applications from qualified individuals of all backgrounds and identities. The University of Illinois System does not discriminate against any applicant or employee based on their real or perceived race color religion sex national origin ancestry age order of protection status genetic information marital status disability sexual orientation including gender identity unfavorable discharge from the military or status as a protected veteran and will comply with all federal and state nondiscrimination equal opportunity and affirmative action laws orders and regulations. Visit University of Illinois Non-Discrimination Statement

The University of Illinois System conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information visit Policy on Consideration of Sexual Misconduct in Prior Employment.

As a qualifying federal contractor the University of Illinois System uses E-Verify to verify employment eligibility.

This position is intended to be eligible for benefits. This includes Health Dental Vision Life Insurance a Retirement Plan Paid time Off and Tuition waivers for employees and dependents.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person.

UIS employment in this role is not covered by Social Security and instead is covered by the State University Retirement System.

You will not pay Social Security taxes and your earning will not be on your Social Security Record. (Your record will however show your Medicare wages.
Your pension from the State Universities Retirement System may affect the amount of your:

Social Security benefit and
Social Security benefit as a spouse

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted by contacting UIS HR at or call .

***Please Note: All postings close at 5:00pm CST on the posting close date.***

Required Experience:

Director

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