Assistant Director of Housing Operations

Agency

Department

The Assistant Director of Housing Operations serves as a member of the Housing & Residential Life leadership team and provides strategic oversight for housing operations. This position is responsible for occupancy management housing assignments customer service operations housing technology systems and student billing processes. The Assistant Director supports institutional objectives related to student success retention and enrollment through efficient operations data-informed decision-making and a commitment to service excellence.

Must be able to live on campus in a staff apartment provided for a temporary period as established by the Residence life senior leadership team. This position is not designed to be a live-in or live-on role permanently.

The salary isdeterminedin accordance withthe Universitys compensation structure and will becommensuratewith the candidates education and experience within the assigned salary range for this position.

Responsibilities:
Occupancy Management & Customer Service

• Direct and manage housing occupancy processes to maximize utilization and support enrollment goals.
• Oversee room assignments room selection processes and residential meal plan administration.
• Administer housing management systems (e.g. StarRez or similar platforms) to support assignments applications and reporting.

• Lead housing office customer service operations ensuring professional and responsive service delivery.

• Develop and analyze occupancy and demand reports to inform planning and decision-making.

• Coordinate specialized housing assignments including group placements and Living Learning Communities (LLCs).

Supervision & Staff Development

• Supervise professional staff including managers and coordinators as well as student employees.
• Provide training and professional development related to housing operations systems and procedures.
• Support implementation and coordination of Living Learning Communities in collaboration with campus partners.

• Serve as an escalation point for complex housing concerns complaints and operational issues.

Administration Technology & Financial Operations

• Oversee housing management systems ensuring accuracy efficiency and continuous process improvement.
• Manage departmental technology operations including system administration upgrades licensing and vendor coordination.
• Oversee operational processes including move-in/move-out early arrivals extended stays and break/summer housing.

• Administer and monitor housing-related billing including room damages billing adjustments and appeals.

• Ensure accurate processing of room and meal plan changes in compliance with university policies.

• Support enforcement of university residency requirements.

• Coordinate housing operations for summer programs camps and conferences.

Leadership Compliance & Risk Management

• Serve as a member of the departmental leadership team and contribute to strategic planning initiatives.
• Develop implement and enforce housing policies and procedures in accordance with university and system regulations.
• Utilize data and trends to support forecasting occupancy planning and long-term strategy development.

• Ensure compliance with federal state and university regulations including the Clery Act Title IX and Drug-Free Schools Act.

• Conduct risk assessments related to housing operations and technology systems.

• Participate in on-call rotation and respond to emergencies and crisis situations as required.

• Represent Housing & Residential Life on university committees and collaborative initiatives.

Other Duties

• Performs other duties as assigned.

Required Education and Experience:

• Bachelors degree in higher education business administration student affairs or a related field.
• Six years of in residence life housing operations or related area.

Required Knowledge Skills and Abilities:

• Knowledge of word processing and spreadsheet applications. Knowledge of University housing operations.
• Ability to multitask and work cooperatively with others.
• Knowledge of university housing operations and student services.

Preferred Qualifications:

• Masters degree in a related field.
• Experience in housing occupancy management assignments or customer service operations.
• Previous leadership role (manager/assistant director/director) in housing leadership team/housing operations.
• Proficiency with housing management systems and standard business software applications.

• Strong organizational and project management skills.

• Ability to manage multiple priorities and work collaboratively across departments.

• Effective communication leadership and interpersonal skills.

• Analytical and problem-solving abilities with attention to detail.

Licensing / Professional Certification

• Valid drivers license required.
• Must be eligible to operate university vehicles in accordance with institutional policies.

Other Requirements:

• Ability to work beyond normal business hours including evenings and weekends.

• Participation in an on-call duty rotation requiring availability for emergency response.

• Ability to travel across campus and respond to facilities or student-related incidents.

• Ability to perform physical tasks such as walking standing climbing stairs and lifting moderate weight as needed.
• Compliance with all university Texas A&M University System and state regulations.

• Commitment to fostering a student-centered residential environment that supports academic success and personal development.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.