Assistant Director of Front Office

Providing engaging sincere personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director Front Office where you will lead train and recognize your team in support of exceptional guest service!

Compensation: $100000 - $105000 annual salary

Reporting to: Director Front Office

Summary of Responsibilities: 

• Assist the Front Office in all aspects of the department and ensure service standards are followed
• Acting Director of Front Office in absence of DFO
• Manage the performance productivity and development of all Front Office Leaders. 
• Provides Leadership support for Reception Royal Service Concierge Guest Relations and Guest Services in the daily operational duties for these areas
• The ability to utilize interpersonal and communication skills to lead influence and encourage others
• Work with Leaders and employees to carry out procedures ensuring an efficient check in and check out process
• Consistently offer professional friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Ensures guest and employee satisfaction and maximizes the financial performance of the department
• Handles complaints settling disputes and resolving conflicts
• Communicate through pre-shift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train supervisors and fulfill training role in the absence of the trainer
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies procedures and service standards
• Follow all safety policies 
• Other duties as assigned

Qualifications :

• Passion for guest service
• Excellent written and verbal communication interpersonal and leadership skills
• Highly organized results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Opera Dayforce an asset
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word Excel PowerPoint)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time