Assistant Director of Claims Administration

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At the System Administration office at the University of Colorado we are dedicated to building a workplace where everyone feels valued supported and empowered to thrive. Our office is committed to fostering a culture where employees find community a sense of belonging and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team youll have a direct impact on shaping the future of higher addition to the Office of the Board of Regents the University of Colorados system administration includes 19 units that provide essential services to CUs campuses in Aurora Boulder Colorado Springs and Denver as well as the Office of the President. While not a part of any one campus we are proud to serve in the centralized office for the University system. Together we ensure CU continues to deliver outstanding education groundbreaking research and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced enriching the work we do and the strategic outcomes we pursue. If youre passionate about making a difference contributing to a dynamic team and supporting a mission that matters we encourage you to apply and be part of our journey. Learn more about CU System Administration.

Position Summary:

The Assistant Director Claims Administration is responsible for the oversight management and resolution of all first-party and third-party property casualty and workers compensation claims across the University of Colorado. This role includes interpreting and applying insurance policies performing complex claim investigations and managing the financial and strategic elements of litigation involving CU and its employees.

The University of Colorado is a leading institution with a diverse portfolio of educational offerings including engineering liberal arts business architecture health sciences and professional programs. The university operates multiple campuses each with distinct academic and research missions serving a wide range of student populations including commuter residential graduate and professional-level learners.

The role provides direct supervision of property casualty and workers compensation claim adjusters and leads the development and implementation of claim-handling strategies and practices for CUs captive and self insurance programs.

Serving as a key resource for campus risk management teams legal counsel and CU leadership the Assistant Director provides effective claims adjudication regulatory compliance and alignment with institutional risk management goals. The position also plays a proactive role in supporting broader university strategic objectives by guiding claims operations fostering consistency in risk management practices and promoting improvement across the system. This position may be eligible for a hybrid work arrangement; however in office presence and travel are required to meet business needs. Travel includes all CU System campuses and locations as well as off site locations for mediations and hearings. This position may at times be responsible for responding to urgent requests and situations that may fall outside of the standard work week and could include holidays.

This exempt professional position reports to the Assistant Vice President and Deputy Chief Risk Officer for University Risk Management (URM) and is exempt from the State of Colorado Classified Staff System.

This security-sensitive position requires a criminal and financial background check for initial appointments or at any time determined by the positions supervisory authority to be in the best interests of CU.

Where You Will Work:

Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.

This position is eligible for a hybrid work arrangement; however in office presence and travel are required to meet business needs.

Please note leadership may adjust in-office work requirements with a minimum of three months notice before any change can be implemented.

Equal Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.

Duties and Responsibilities:

Duties and responsibilities of the position include but are not limited to:

Claims Investigation Adjudication and Resolution

• Maintain an active property and casualty claims inventory in addition to oversight of multi-line property casualty and workers compensation claims operations and staff performance.
• Strategically serve as backup for property casualty and workers compensation claims team members to support workload management and coverage needs.
• Provide direct claims and litigation management including insurance coverage application for all liability lines of coverage (including but not limited to general liability international property cyber and life sciences).
• Coordinate and assist university legal counsel in assessing coverage application and campus financial participation when applicable. Includes collaboration communication and negotiation of payment and denial of claims with campus leadership.
• Continually identify claim coverage gaps and provide information to URM leadership for assessment of coverage lines.
• Provide analysis of insurance policies for the determination of coverage for losses sustained.
• Direct and participate in the claims investigation process for all lines of coverage when needed including on-site activities with university campus personnel.
• Analyze exposures establishes claim reserve funding requirements and manages appropriate reserve funding levels consistent with insurance industry best practices.
• Overall coordination of claims investigation reviews diaries reporting analysis and closure of claims for self and other staff as needed.
• Ensure quality and accuracy of the claim units work product including audit of claim files for compliance with applicable laws statutes and claim management guidelines adjusting processes as necessary.
• Develop claim status communication (denial payment settlement) for URM-directed claims including CGIA and liability analysis to stakeholders and counsel.
• Assist and report claims appropriately to federal and state agencies when applicable (SSI Medicare/Medicaid).
• Understand applicable laws and regulations as they relate to various claims and insurance triggers for coverage - including privacy laws.
• Review contracts and recommend language designed to mitigate claims and insurance risk exposure.

Legal and External Partner Coordination

• Evaluate and direct outside law firm representation in coordination with assigned university legal counsel to obtain maximum services while managing cost and to ensure continuity with developed loss control plans.
• Administer the interactive relationship with excess insurance carriers to guarantee coordination and commitment to losses exposure control and to comply with contractual obligations - including timely reporting of claims.
• Represent CUs captive and self-insurance program at mediation meetings State and Federal court dispute resolution hearings and Judge Advocate General Hearings with the appropriate authority to settle claims.

Claims Staff Support

• Develop and recommend claim management policies and procedures in support of university objectives and goals to strategically manage costs.
• Assists in the evaluation of the claims management system and guides the use of the system as well as recommending additions and changes to functionality based on the changing claims environment.
• Supports claims staff in developing claims strategies and execution.
• Develop a continuing education program for claims staff providing opportunity for them to become multi-line proficient claims professionals.
• Create and integrate cross-training opportunities for claims staff across coverage lines to strengthen continuity of operations maintain service levels and responsiveness and support the development of technical skills needed for career advancement.

URM Staff Support

• Provides expertise to campus URM Directors in the interpretation of insurance policy coverages as relates to claims.
• Aids campus URM Directors in the reporting and evaluation of claims trends and opportunities for loss prevention or training.
• Represents URM to campus personnel and provides claims overviews to stakeholders on claims trends and metrics.
• Participate in committees to provide technical risk management expertise directly related to claims when requested.
• Counsel and provide support to campus personnel regarding post- incident control and advise on the restoration to normal activities.
• Provide support to the risk management professionals at each of the system campuses including exposure identification training contract review outreach programs and other strategies to minimize risk.
  

What We Offer:

Salary: The anticipated hiring range has been established at $130000-$145000.

CU System Administration takes into consideration a combination of the selected candidates education training and experience as it relates to the position as well as the positions scope and complexity internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits including top-notch healthcare comprehensive wellness programs enriching professional development and a dynamic work-life balance we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options some inclusive of IVF assistance.

• Disability Life Vision Insurance options.

• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay a 401k or 403b plan and a 457 deferred compensation plan.

• Pre-tax savings plans such as Health care and Dependent care flexible spending accounts.

• Embrace a healthy work-life balance with ample sick and vacation leave along with at least 12 paid holidays. This includes a dedicated week off for winter break.

• 6 weeks of parental leave to adjust to the joys of parenthood.

• A tuition benefit program for you and/or your dependents.

• Free RTD EcoPass and free onsite parking at our 1800 Grant Street Office.

• Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

Qualifications:

Minimum Qualifications:

Please include all relevant experience in your resume to be accurately assessed against these qualifications. You must meet all minimum requirements at the time of application to be considered for this role.

• Bachelors degree in business risk management safety or related field (professional experience may be substituted on a year-for-year basis).
• Seven (7) years progressively responsible experience in insurance some combination of property casualty and workers compensation claims or related field with emphasis on liability claims.
• Four (4) years of experience and proficiency in adjudicating litigated property and casualty claims with emphasis on liability claims.
• Three (3) years of leadership experience which may be in a managerial or supervisory role leading projects and large initiatives and/or project management skills and working with high-level leadership.
• Demonstrated success managing and leading in a complex organization.
• Demonstrated high level of commitment to customer service and team development.
• Current Colorado drivers license vehicle and insurance and ability to travel throughout the area to all CU campuses and locations.
• Flexible hours as this position is required to respond to urgent requests and situations that may fall outside of the standard work week and could include holidays.
  

Preferred Qualifications:

• Bachelors or post-baccalaureate degree in business risk management safety legal or related field.
• Three (3) years of experience in higher education and/or Colorado public entity claims or risk management.
• Ten (10) years progressively responsible experience in insurance all lines property casualty and workers compensation claims or related field with emphasis on liability claims.
• Seven (7) years of experience and proficiency in adjudicating litigated property and casualty claims with emphasis on liability claims.
• Five (5) years of management/supervisory experience of one or more employees.
• Professional claims insurance or risk management designation (ARM AIC SCLA CCP CRM or CPCU or similar).
  

How to Apply:

For full consideration please attach the following as separate documents to your application:

1. A cover letter identifying the job specific minimum qualifications you possess and interest in the position.
2. A resume including all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the Job Specific Attachments box next to each document on the Required Documents page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act you are not required to provide your date of birth dates of school attendance or dates of graduation on your resume or cover letter. If an application requires additional materials such as a transcript or certification you may redact identifying information relating to your date or birth dates of school attendance or dates of graduation.

When to Apply:

This role will remain open until filled. Reference checking is a standard step in our hiring process. You may be asked to provide contact information including email addresses and phone numbers for up to five references as part of the search process for this position.

*Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered. *

Sponsorship Statement:

We are unable to sponsor applicants for work visas for this position.

Background Check Statement:

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check and when appropriate a financial and/or motor vehicle history. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement:

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .