ASSISTANT DIRECTOR DINING SERVICES- Midwestern State University- Wichita Falls, TX

Chartwells HIgher Education is hiring an energetic and growth mindedRETAIL DINING DIRECTORto lead our restaurant concepts on the beautiful campus of MIDWESTERN STATE UNIVERSITY. This key leadership position overseeing our FAST CASUAL campus dining options you will be responsible for adhering to the clients culture and guidelines the Health Departments regulations and companys standards & policies. This position also motivates trains develops and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and client.

At Midwestern State University we serve over 5000 students across campus in one dining hall a student lounge and three national brands on campus; Chick Fil A Einstein Bagels and Starbucks (WPS).

Essential Duties and Responsibilities:

• Maintains excellent relationships with the client.
• Manages trains and develops associates.
• Performs other duties as assigned
• Oversee daily dining operations across retail and/or residential dining locations
• Ensure consistent execution of food quality presentation and service standards
• Support implementation of brand standards (Starbucks Chick-fil-A etc. if applicable)
• Monitor labor scheduling and productivity to meet operational needs
• Assist in managing budgets forecasting and P&L performance
• Monitor food cost labor cost and controllable expenses
• Support inventory controls ordering and waste reduction initiatives
• Utilize reporting tools (e.g. POS Power BI or internal systems) to track performance
• Assist with hiring onboarding and training of team members
• Provide coaching performance feedback and progressive discipline when needed
• Promote a positive inclusive and accountable team culture
• Support scheduling and labor deployment to align with business demands
• Ensure a high level of customer satisfaction and responsiveness to feedback
• Address guest concerns and resolve service issues promptly
• Partner with campus stakeholders to enhance dining services and engagement
• Ensure adherence to company policies food safety standards and health regulations
• Maintain sanitation safety and audit readiness (local and company audits)
• Support communication with university partners and campus leadership
• Assist with vendor coordination product sourcing and contract compliance
• Help implement new concepts promotions and service initiatives
• Enforce HACCP standards and workplace safety practices

Qualifications:

• 1 to 3 years of food service management experience.
• Experience in restaurants hotels corporate dining education military health care and/or related food service operations.
• Strong leadership and communication skills.
• Financial experience and business acumen skills.
• Proficient computer skills and knowledge of MS Office products including Word Excel PowerPoint Outlook and internet.
• Associates degree is preferred.