Assistant Director

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT INC.

975 KELLY STREET SUITE 401 BRONX NEW YORK 10459-3477

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Program: SHOPP Caregiver Support Program (CSP)
Program Operation: Following a Hybrid Model 35 hrs. weekly
Position Title: Assistant Director
Employment Status: Full-Time 35 Hours per Week (Hybrid) / EXEMPT Position
Reports To: Program Director
Supervises: Care Specialist(s) Intake/Outreach Coordinator Interns/volunteers as assigned
Funding Source: NYC Aging

Salary Range: $76000- $81000

Neighborhood Self Help by Older Persons Project (SHOPP) is a community-based nonprofit organization whose mission is to enhance the strength and resilience of individuals regardless of age or abilitythrough innovative programs and supportive services.

Program Description
The SHOPP Caregiver Support Program (CSP) provides services to:
Adults 18 and over providing unpaid care to a family member or friend aged 60 and over or related disorders.
Older adults 55 and over caring for:
*An adult (18 59) with a disability.
*Children or grandchildren (under 18) in kinship caregiving arrangements.

Position Summary
Under the supervision of the Program Director the Assistant Director is responsible for the day-to-day
supervisory administrative and operational support of the SHOPP Caregiver Support Program (CSP).
The Assistant Director ensures program compliance with NYC Aging standards provides direct
supervision to program staff supports quality assurance and reporting and assists the Program Director in all program-related activities planning and community engagement.

Duties and Responsibilities
*Support the Program Director in all program-related planning operations and service delivery.
*Assist in the development implementation and monitoring of program goals policies and

procedures.
*Participate in NYC Aging CPO and other required supervisory and provider meetings.
*Assist with the preparation and submission of monthly quarterly and ad hoc program reports.
*Complete and submit incident reports in accordance with agency and NYC Aging requirements.
*Ensure program activities align with contractual obligations and performance measures.
*Provide direct supervision to Care Specialist(s) and assigned staff.
*Conduct monthly individual supervision sessions and document accordingly.
*Complete initial supervisory reviews of client assessments within funder-required timeframes.
*Conduct six-month and annual performance evaluations.
*Monitor staff caseloads productivity and documentation for compliance and quality
Foster a supportive collaborative and professional team environment.
*Complete performance evaluations and support staff professional development.
*Meet regularly with the Program Director to receive supervision feedback and guidance.
*Oversee quality assurance processes including caregiver feedback and satisfaction reviews.
*Monitor service delivery outcomes and recommend program improvements.
*Ensure timely and accurate case documentation and data entry in NYC Aging designated systems Monitor and manage staff time and attendance including PTO tracking and approvals.
*Assist with recruitment activities including participating in interviews and completing reference checks.
*Ensure staff meet required training certification and professional development requirements.
*Maintain and support staff compliance with agency policies and procedures.
*Compile update and maintain caregiver and community resource information.
*Cultivate and maintain partnerships with community-based organizations and service providers.
*Represent the program and agency at community meetings outreach events and stakeholder
convenings.
*Provide extended availability including evenings and weekends to support program events as
needed.
*Assist with outreach strategies to increase caregiver engagement and service utilization
*Engage in monthly budget meetings.
*Support and coordinate program events workshops and community presentations.
*Stay current on aging and caregiver best practices by participating in professional development
opportunities and subscribing to relevant industry resources.
*Represent SHOPP professionally in public forums and stakeholder meetings.
*Supervise and support interns and volunteers as assigned.

Minimum Qualifications

Master of Social Work (MSW) from an accredited institution required. Eligibility for the higher salary range requires a masters degree and a minimum of two (2) years of relevant experience including supervisory or program coordination experience.

Work Schedule and Conditions
*Hybrid work schedule; must report to the office a minimum of two days per week or as assigned.

*Availability for evenings and weekends to support program and community events.
*Must be able to travel to community events and fieldwork as needed.
*Required attendance at in-person meetings trainings and program events.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties responsibilities or qualifications. SHOPP reserves the right to modify this job description at any time.

Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse inclusive and respectful workplace. Incentive Benefits: Commuter Benefits Dental Insurance Employee Discount Flexible Spending Account Health Insurance Life Insurance Paid Time Off403(b) Retirement Plan Vision insurance.

Equal Employment Opportunity
SHOPP is an Equal Opportunity Employer and complies with all applicable federal state and local
employment laws.

Required Experience:

Director