Assistant Customer Service Manager

Why choose us

Are you ready to take the next step in your people management career Join us for an exciting opportunity as a Front-End Manager where customer service operational consistency and checkout efficiency come together.

At Albertsons Companies we are looking for teamfocused managers who are passionate about customer service people development and operational excellence. As a Front-End Manager you will oversee frontend operations support store performance goals and ensure fast friendly and accurate service for every customer. This role offers a fastpaced customerfacing environment where your work directly supports store results and customer satisfaction.

Bring your flavor

Building the future of food and wellbeing starts with a strong customer experience. Bring your interest in service organization and team collaboration to a role where you help maintain consistent standards support your associates and ensure every customer leaves with a positive experience.

Main responsibilities:

• Oversee and coordinate all frontend operations ensuring fast friendly and accurate checkout service

• Support customer service programs and respond to customer concerns in a timely and professional manner

• Provide checkout support as needed including register functions and customer assistance

• Guide and oversee frontend activities including scheduling service levels and daily operations

• Maintain cleanliness organization and a positive frontend environment

• Manage cash handling processes including tills safe counts reconciliation refunds and transactions

• Monitor inventory and ordering of frontend supplies and materials

• Hire train coach and develop frontend associates and supervisors

• Support labor planning budgeting and expense control for the department

• Maintain compliance with company policies safety standards and operational procedures

• Complete daily reports payroll processes and required documentation

We are looking for candidates who possess the following:

Soft skills:

• Strong customerservice focus with a professional team presence

• Effective communication coaching and collaboration skills

• Strong organization prioritization and planning abilities

• Ability to stay composed in fastpaced customerfacing environments

Skill areas:

• Frontend operations and customer service execution

• Cash handling reconciliation and compliance practices

• Labor planning scheduling and service coverage

• Safety awareness and lossprevention support

Knowledge:

• Frontend systems registers and store operations

• Cash handling procedures security protocols and transaction policies

• Scheduling tools and basic computer applications

Abilities:

• Ability to review service metrics cash variance and performance trends

• Ability to train coach and support associate development

• Ability to stand move lift carry or push objects as required

• Ability to operate and troubleshoot frontend equipment

• Travel requirements: None

• Other requirements: Flexible availability including evenings weekends and holidays; reliable attendance; compliance with company policies safety standards and the Code of Business Conduct

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts

• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)

• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits

• Leaders invested in your training career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video:ACI Values

A copy of the full job description can be made available to you.