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Assistant Customer Service Manager
Job Location:
Job Location:
Norfolk, MA - USA
Hourly Salary:
$ 18 - 22
Hourly Salary:
Posted:
6 July 2026 (30+ days ago)
Posted:
Application Deadline:
7 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Tuition assistance
About Us:
Voted one of the Best Places to Work in Hampton Roads ODUrent is one of the largest fastest-growing and most innovative real estate companies in the region. We specialize in off-campus student housing manage over 300 self-storage units and operate several traditional apartment communities.
Job Summary:
ODUrent is seeking a highly organized customer-focused Assistant Customer Service Manager to help lead our Customer Service Department while serving as the face of our company at the front desk. This position is ideal for someone who thrives in a fast-paced environment enjoys solving problems and is passionate about delivering exceptional customer service.
Voted one of the Best Places to Work in Hampton Roads ODUrent is one of the largest fastest-growing and most innovative real estate companies in the region. We specialize in off-campus student housing manage over 300 self-storage units and operate several traditional apartment communities.
Job Summary:
ODUrent is seeking a highly organized customer-focused Assistant Customer Service Manager to help lead our Customer Service Department while serving as the face of our company at the front desk. This position is ideal for someone who thrives in a fast-paced environment enjoys solving problems and is passionate about delivering exceptional customer service.
Responsibilities
- Serve as the primary point of contact at the front desk by greeting residents guests and prospective tenants.
- Answer and direct incoming phone calls professionally and efficiently.
- Assist residents with questions regarding leases maintenance requests payments and general inquiries.
- Support the Customer Service Manager with daily department operations.
- Monitor customer service standards and ensure exceptional resident experiences.
- Respond to resident concerns and assist in resolving escalated issues.
- Process resident correspondence notices and documentation accurately.
- Maintain a clean organized and welcoming reception area.
- Follow company SOPs and contribute to continuous process improvement.
Qualifications
- Minimum of 4 years of customer service experience.
- Minimum of 2 years of property management experience
- Previous supervisory or leadership experience preferred.
- Excellent communication and conflict-resolution skills.
- Strong organizational and multitasking abilities.
- Proficient with Microsoft Office (Word Excel Outlook).
- Experience with property management software is a plus.
- Professional appearance and positive attitude.
- Ability to work in a fast-paced environment while maintaining accuracy.
- High school diploma or GED required; college coursework is a plus.
Compensation: $18.00 - $22.00 per hour
About The Company
ODUrent is a multiple award-winning real estate company that offers the largest selection of off-campus student housing surrounding Old Dominion University as well as an expanding non-student portfolio . We are proud to provide a wide range of affordable and quality housing also offering housing locations throughout Norfolk and Newport News. Our commitment to customer service while fostering a sense of community sets us addition to offering housing solutions we also provide a self-storage option with a 300-unit storage facility. Currently we are expanding our non-student and redevelopment divisions and as a result we are actively recruiting for several positions. These positions include Property Managers Leasing Agents Project Managers Superintendents and Maintenance Technicians. We believe in creating an innovative and supportive team and if you are ready to join us we would love to hear from you.
Required Experience:
Manager
About Company
ODU Rent Is A Professional Rental Company That Makes Renting Feel Like Home. Find Your Next Student Housing & Apartments Near ODU With ODU Rent. Apply Today. Off-Campus Apartments Near ODU – Walk to Class in Monarch Country Just Steps from Campus | Student & Non-Student Housing Option ... View more
